Extended Stay America Select Suites - Wichita - North

Venida H 

on BBB

a year ago

I checked in one of *** property and from the first month I always had a problem with my balance due, never notified of "any" changes to my account until I bring it up. I've spoken with several members at the location and the manager. The answers I'm getting is not right, the math is not mathing and the report all are different (I have a report to show). Some of the responses are I just work here, I don't know speak with Manager upon speaking with the manager I'm verbally told one thing regarding my balance but the paper wor... read more

Stay Away America E 

on BBB

a year ago

Extended Stay America - ************** Area, led by *************************, has a criminal record, commits illegal acts, steals money and personal belongings from guests, and files illegal court cases with support from the Oregon state.The regional manager, *************************, lives in *********, **********, and does not pay taxes to the state of *******On several occasions, this business has been doing everything against the law and the Constitution of the US. It is driven by pure greed with full support from the ... read more

Tiffiny N 

on BBB

a year ago

Had sprinklers go off twice in a month and second time everything in room got wet and light fixtures fell hitting me in head. They gave me new room and when walked in was a naked man in bed. Got another room and now they moving us again for maintenance but not giving anything for the inconvenience weve been through manager said its not her problem. Wouldnt pay to was all clothes that got wet. I also paid for larger room until Thursday but putting us in smaller room and have to be moved by Tuesday. No water pressure in shower... read more

Segundo E 

on BBB

a year ago

I was forced to vacate my hotel room after I disclosed my health status to an employee when she asked me why I was crying outside of my hotel room located at ************************************************************************. The next day, I was told that I had to leave due to my mental health status. It made no sense and still does not. In a 35 day period I was harassed by staff, moved 4 times and in the end thrown out and had my laptop, tv, printer and all my clothes stolen because they were not deactivating the card... read more

Never coming B 

on BBB

a year ago

The front desk lady ***** or how ever y spell her name was very rude and unprofessional. I was told by 3 different people I could extend my stay and extra week all I needed to do was pay. ***** refused to process my payment stating she didnt have authorization and refused to get a manager who could. She then threatened to call JSO on me. I wasnt rude cursing her out or anything I maintained my composure although I was very aggravated because Ive been told 1 thing from 3 different employees but she had multiple excuses as to ... read more

Joseph G 

on BBB

a year ago

*******, ******************* and ********* are doing illegal actions with evictions. They take the furniture and appliances out of the units prior to a court date and without a sheriff present. They are using these intimidating tactics to make people move before time as per the court order and or to leave with their threats. Unacceptable and illegal.*************************** 

Karen P 

on BBB

a year ago

Tried cancelling my reservation for a October of 2024 and was informed that because I paid for it in full already the only way I would have gotten a refund was if I had cancelled it within 24 hrs of making it. This is the 1st hotel that I have ever stayed at that does this. So now Im stuck with this reservation. 

Shoelonda L 

on BBB

a year ago

Booked a week 4/12 - 4/19/2024 decided to renew another week went to pay another week early I paid on 4/14 it posted to my acct on the 15th. They short staffed was extremely hard to get new fresh ************* never had new linin for our bed sheet changed. The 19th came I got a call from front desk asking are checking out or staying i was confused i already payed for another week ahead of time. Went to front desk to see what's going on was told they cant find my payment in their system I called my bank while at the frontdesk... read more

Vickie G 

on BBB

a year ago

*****, I and good friends traveled to ***** for a cruise. I encouraged my friends to save a few bucks and join un at the *** *********** location. I'd never been to ***** and was very excited! Well, unfortunately our stay at *** WAS EXTREMELY DISSAPPOINTING AND A RIP OFF! I won't go into a ton of detail, but rather highlight WHAT WAS WRONG -No trash cand, not a one! Old food in the oven, NO SIGN saying if you want dishes or silverware, go to the front desk.to ask. Which I believe they should post a sign informing THEIR CUSTO... read more