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Extended Stay America Select Suites - Wilkes - Barre - Scranton
- Hotels
- Wilkes-Barre, PA
About this business
Location details
1067 Highway 315, Wilkes-Barre, PA, 18702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would stay again. Room great except the dust bunnies on the floor of the clean bathroom. TV service was awful after every few commercials the tv would go blank Customer svc was ok.
Business response:
Shamina, thank you for choosing to stay at Extended Stay America. We are happy that overall, you enjoyed your stay. However, we regret the difficulties you faced in your room. We have a duty to follow the processes in place to ensure each guest suite is well maintained. We will work harder, so we do not disappoint you in the future. Thank you again for your feedback, and we hope you will revisit the next time you are in the area. Sincerely, Hotel Management
Nice stay. Our stay was made easy. Staff was very friendly. Had what we needed. Coffee was was excellent all day. Reasonable rates.
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay and found us to be a good value. We are also glad you liked our outstanding service. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
We were happy with our stay EXCEPT the cleanliness of the room. The floor was disgusting - so gross. I spilled a little water and when i wiped it with a napkin the napkin was black. Gross!!!
Business response:
Thank you for staying at our hotel. We are happy that overall, you enjoyed your stay. However, we are sorry for not providing a clean and comfortable guest room. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
It was good the workers were helpful and courteous
Business response:
Audrey,thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay and our outstanding service. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Comfortable Not bad,never recieved the toaster,pan and spatula requested,I think the staff is somewhat overwhelmed.But,I would stay there in the future,
Business response:
Gregory, thank you for choosing to stay at Extended Stay America. We regret the service issues you experienced while you were here. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Ok for one night There wasn’t anyone at the desk when I checked in or checked out. Just left the keys on the desk and left at checkout. The hallway smelled like old smoke in the walls or worse. A dog kept barking, so not much sound proofing. The pillows were super small and you only get two if one bed. Other than that, the room was nice and suited its purpose for a night.
Business response:
Thank you for staying with us and for sharing your feedback. We apologize for the service issues and the smoke odor you experienced while you were here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We are also sorry for the difficulties you faced in your room and for the situation you described regarding excessive noise, and this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not aware of the problems as we wou... read more
The room smelled like pizza.
Business response:
Aimee, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smell. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Wilkes - Barre - Scranton
How is Extended Stay America Select Suites - Wilkes - Barre - Scranton rated?
Extended Stay America Select Suites - Wilkes - Barre - Scranton has a 4.2 star rating with 779 reviews.
When is Extended Stay America Select Suites - Wilkes - Barre - Scranton open?
Extended Stay America Select Suites - Wilkes - Barre - Scranton is open now. It will close tomorrow at 12:00 a.m.