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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Located near Wrightsville Beach, Battleship North Carolina, Airlie Gardens and the Cape Fear Museum of History and Science. All our spacious suites have fully equipped kitchens, free wi-fi and plenty of space to work, dine and relax. Soak up the sun at Extended Stay America Select - Wilmington - West! We are the perfect location for business travelers, students, tourists and those relocating to the Wilmington, NC area who need to find a home away from home for several nights, a week, a month or even longer. From our location... read more
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for this incredible rating and for staying with us!
Clean room but could smell “non-cigarettes” in the halls. The bed was very basic. No box springs and worn out mattress. Made for uncomfortable sleeping Overall. Room was cheap but for the price, ok. Would recommend they upgrade bed though as I won’t pick there again unless they do
Business response:
We are glad that our affordable rates impressed you and we appreciate your thoughtful review. We are disappointed to hear that we did not earn your recommendation. We hope your future travels are truly wonderful ones that bring you back to us someday.
Good location some of the employees need to go to customer service training they forget that you're paying to stay here.
Business response:
Oh no! I’m so sorry you got a negative impression of our staff. We will be sure our usual attentive, friendly, helpful service shines through. Thank you for letting us know how we came across to you.
Rude receptionist The receptionist was being very rude while checking in , when arrived she was fussing with other guest who were trying to check in. The stay was good but the receptionist attitude ruined the check in part.
Business response:
I'm so sorry to hear that this was your impression of our service. In addition to our super clean rooms, we are known for our excellent, friendly service and I wish that had been your experience. We hope were able to enjoy a mostly pleasant stay after the challenging check-in and we will use your feedback to help us improve. Thank you.
This property was nice and clean. On the other hand it was noisy. I had to make a complaint about the people across the hall. We were in the second floor and they would use the stairs a lot but they would go out from 10:45 that night up till 4:30 that morning. Just in and out all night and morning long. I didn’t get any sleep that night from hearing their door open and shut al night long.
Business response:
Thank you for reviewing our hotel. We are glad our accommodations met your needs but so sorry to hear about your experience with some noise during your stay and we apologize for the inconvenience. We appreciate that you took some time to share your experience and insights.
From the photos online it looks like a great place to stay. There were roaches crawling on our walls and the noise of dogs barking all night. I never felt clean, the room looks like it’s a place that someone would stay long term...
Business response:
Thank you for your detailed feedback and insights. I'm so sorry to hear that you had such an unsatisfying stay with us. WoodSpring Suites is known for being super clean with exceptional service, so we are shocked that your experience was disappointing. Thank you for letting us know how we are coming across so we can address these issues. And best wishes in all your future travels.
Business response:
Thank you for this grand rating – we are so pleased to know you enjoyed your stay with us!
Business response:
Thank you for this good rating and for staying with us!
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 4 star rating with 351 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.