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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was an altercation between a patron and the staff as i was checking in. Staff member was scared. Room was clean but had a bad smell that wouldnt go away. Would not recommend.
Business response:
Dear Seana, We're sorry to hear about the incident you witnessed during check-in and the unpleasant odor in your room. We value your feedback and apologize for any discomfort it may have caused. Rest assured, we prioritize the safety and comfort of our guests. Your comments will help us improve our service and maintain a pleasant atmosphere. If you decide to give us another chance in the future, we will ensure a more enjoyable stay. Thank you for sharing your experience.Sincerely,Hotel Management
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Business response:
Dear Alvaro, Thank you for taking the time to share your review. We are sorry that your stay was anything other than perfect. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Blood stains on the sheets and bed bugs
Business response:
Dear Bailey, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
No towels or shower curtain when I got to my room. Sticky floors and surfaces. Elevator was very dirty and smelled like fresh cigarettes. Dogs barking all night. Crack heads by the front door were entertaining. Will not book again
Business response:
Dear Daniel, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We understand your frustration regarding the issues you described and assure you that what you experienced is unacceptable by our standards. Please be assured we will address this with the concerned for improvement, and ... read more
CRAPPY STAY Well lets start from the beginning. When we arrived there was no body at front desk to check us in. We waited approximately 15 mins before the lady showed up. Got checked in and once we got inside the actual hotel hallway the place smelled like a bag of sweaty asscrack. The beds are almost like sleeping on a military cot. Very sketchy people up and down the hallways. Rooms supposed to be clean but obviously they are blind. Dirt and whatnot around the baseboards , sink drain had either facial hair or pubic hair tr... read more
Business response:
Dear Carlos, Thank you for sharing your review. We regret that our front desk staff member was unavailable during the time of your arrival. Please accept our apologies for any inconvenience this caused. We will look into what transpired so this lapse in service never repeats. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Our housekeeping team is already at work to check the missed areas. Please consider giving us another chance on your n... read more
Rude doesn't begin to describe the front desk attendant. Half way through check in I told her to cancel my stay and left. Will never book here again.
No recomendable
Business response:
Dear Jose, Thank you for your review and staying at our hotel. We understand you do not want to elaborate on your experience, but we certainly apologize for any issues or disappointment you experience during your stay. We want every guest to have an exceptional experience in everything. However, we failed to meet your expectation during this visit. We have shared your feedback with our team to ensure we are more diligent in delivering excellent service moving forward. We hope you will consider coming back for a much-deservin... read more
I didn't even sit on the bed. Its actually a cot. Not gonna happen. I didn't even ask for a refund. I left!
Business response:
Dear Mitchell, Thank you for the review. We apologize for not meeting your expectations. Our front desk is always available to assist you and make the most of your stay; in the future, please do not hesitate to ask. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thank you once again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,048 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.