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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Room No one at the counter. Had to call and wait 10-15 minutes. Then my key card didnt work , so i had to call again and wait.walls dirty headboards falling off the wall
Business response:
Dear Timothy, Thank you for providing us with feedback on your experience. We are truly sorry to hear about the inconvenience you experienced with your room key and regret that your room was not up to our usual standards of cleanliness and comfort. We will review this issue with our team to ensure smoother key card operations in the future. Additionally, we will follow up with our housekeeping staff to ensure that we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your bu... read more
This place is absolutely disgusting. The sheets were dirty, the floors were sticky, and the mattress pad had blood on it (like it had never been washed after someone bled on the bed!). While staying there. I found out that the place is used for Section 8 housing for low income and emergency shelter for homeless people. If you are a meth addict, this is the place for you. Otherwise, definitely stay away from this place. I have stayed at some clean, decent Extensed Stay places in Colorado, so I expected a very basic place, but... read more
Business response:
Dear Pamela, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hote Management
Room wasn't cleaned, had trash on nightstand from previous customer, sheets and towels had been removed but that's it. Hair in bathroom. Lady at the front put sheets on bed and gave us towels but we did have to stay in a dirty room. I get that it's budget but or $160 stay I'd expect better and wish I could get money back for staying in a dirty room. Ridiculous. Will not stay again. Gave 2 stars instead of 1 because we at least had AC and it was quiet, and employee was nice.
Business response:
Dear Brandon, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Disaster I booked this hotel cause I have always had good experience with Extended Stays. Not this one! Where do I begin it was all so bad! We killed 2 roaches in the room, the shower was dirty and water pressure and hot water non existent, no tissues and only 1 small bar of soap provided. The beds were like sleeping on a pull out sofa with a thin mattress on springs. No lamps in room and overall it was not very clean. We had asked to change rooms and this was second one we got so first one was similar description. The lady ... read more
Business response:
Dear Michelle, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.