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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disaster I booked this hotel cause I have always had good experience with Extended Stays. Not this one! Where do I begin it was all so bad! We killed 2 roaches in the room, the shower was dirty and water pressure and hot water non existent, no tissues and only 1 small bar of soap provided. The beds were like sleeping on a pull out sofa with a thin mattress on springs. No lamps in room and overall it was not very clean. We had asked to change rooms and this was second one we got so first one was similar description. The lady ... read more
Business response:
Dear Michelle, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management
Was not what I expected the bed was to small for me and there seems to be one soap other than that it was ok
Business response:
Dear Donnie, Thank you for your review of our hotel. We sincerely apologize for not providing the level of comfortable accommodations and amenities that you were expecting. Your feedback allows us the opportunity to improve our guest experience continuously, and we will look into this further. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your n... read more
Rooms are dirty! Homeless/ People kicked out of the Rehab hanging all over the property
Business response:
Dear Pamela, Thank you for reviewing our property. Please accept our apologies if we did not provide you with a clean and comfortable room, and we are sorry for any concerns you had with specific individuals outside our hotel. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. Rest assured, we will address the issues you mentioned with our team to ensure improved service quality and cleanliness standards. We value your feedback and hope to have another opportunity to ... read more
There was an altercation between a patron and the staff as i was checking in. Staff member was scared. Room was clean but had a bad smell that wouldnt go away. Would not recommend.
Business response:
Dear Seana, We're sorry to hear about the incident you witnessed during check-in and the unpleasant odor in your room. We value your feedback and apologize for any discomfort it may have caused. Rest assured, we prioritize the safety and comfort of our guests. Your comments will help us improve our service and maintain a pleasant atmosphere. If you decide to give us another chance in the future, we will ensure a more enjoyable stay. Thank you for sharing your experience.Sincerely,Hotel Management
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Business response:
Dear Alvaro, Thank you for taking the time to share your review. We are sorry that your stay was anything other than perfect. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Blood stains on the sheets and bed bugs
Business response:
Dear Bailey, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
No towels or shower curtain when I got to my room. Sticky floors and surfaces. Elevator was very dirty and smelled like fresh cigarettes. Dogs barking all night. Crack heads by the front door were entertaining. Will not book again
Business response:
Dear Daniel, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We understand your frustration regarding the issues you described and assure you that what you experienced is unacceptable by our standards. Please be assured we will address this with the concerned for improvement, and ... read more
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.