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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No recomendable
Business response:
Dear Jose, Thank you for your review and staying at our hotel. We understand you do not want to elaborate on your experience, but we certainly apologize for any issues or disappointment you experience during your stay. We want every guest to have an exceptional experience in everything. However, we failed to meet your expectation during this visit. We have shared your feedback with our team to ensure we are more diligent in delivering excellent service moving forward. We hope you will consider coming back for a much-deservin... read more
I didn't even sit on the bed. Its actually a cot. Not gonna happen. I didn't even ask for a refund. I left!
Business response:
Dear Mitchell, Thank you for the review. We apologize for not meeting your expectations. Our front desk is always available to assist you and make the most of your stay; in the future, please do not hesitate to ask. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thank you once again.Sincerely,Hotel Management
Last minute reservation and the place is a dump. Not recommended
Business response:
Dear Eric, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. Thank you for your candid feedback, and we hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
If you can't afford any better, at least it seemed safe. No tv remote, no hand towels, bed was more like a large cot, bathroom not cleaned well. Front desk closed during the night, so if you need anything u r out of luck. No bucket to get ice. Wasn't told the WiFi password and desk was closed so don't know if it works or not
Business response:
Dear Keith, Thank you for reviewing your recent visit to our hotel. We are sorry to disappoint you with the lack of amenities and not attending cleanliness as expected. We will address this matter with the concerned individuals, as providing a clean environment for our guests is always our top priority, and we do our best to ensure our guests have the best experience. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
I would never go back or recommend it to anyone! It was nasty akd felt a little sketchy.
Business response:
Dear Heather, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you accept our apologies for the inconvenience caused while you were here. Although we cannot do much about the people outside in the area, we can assure you that we take good care of our guests. We work closely with the local police, and the safety and security of our guests are very reliable. We hope you will give us another chance to provide you with the exceptional service you deserve.Sincerely,Hotel Manag... read more
What a dump. I had stayed in an Extended Stay many years ago during a reno. It was nice - everything included, a home away from home. This one - not so much. This was for a short stay but it included less than sleeping in my car. I think the maintenance crew was given the rest of their off because there were half-stared projects everywhere. Hot water, when you could get it, was about as hot as an hour old cup of coffee sitting out. This facility is less about the old model of long-term housing for a professionals/executives ... read more
Business response:
Dear John A, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you accept our apologies for the inconvenience caused while you were here. Please allow us to correct this for you, and we hope you will give us another chance to provide you with the exceptional service you deserve on your next trip.Sincerely,Hotel Management
Staff was extremely unpleasant Had gotten locked out of room for hours with no help from front desk, had to contact police for assistance Would never stay here again
Business response:
Dear Matthew, Thank you for giving us your feedback regarding your stay. Please accept our apologies for our associates not being responsive to your needs. We always intend to satisfy a guest and strive to deliver exceptional service consistently. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We hope you will give us another chance to prove our commitment to outstanding service. We look forward to welcoming you back soon. Sincerely,Hotel Management
Sad. So sad. While I did know it was possible to live with depression, I did not know someone could live inside it. I knew this wouldn't be a 5 star experience, but the pictures led me to believe that it wouldn't be a hovel. Everything about the building felt unsafe, either structurally or personally. The beds were terrible with broken wires(?) used to support the mattres. The floor inside the room was sticky and the floor in the hallway always had water on it. The refrigerator wasn't even opened for fear of what may be lurk... read more
Business response:
Dear Guest, Thank you for staying with us and posting your valuable feedback. We aim to provide seamless service and accommodations for every guest, and we are sorry this was not your experience. We never intend to leave you with such an impression, and we hope you will accept our sincere apologies for failing to provide the high standards you have come to expect from us. We hope you will consider giving us another chance to redeem your trust and revisit us so we can deliver the flawless stay you deserve.Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.