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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
It was ok for the price . But is not the place where you want to have your kids in, theatre alot of things that goes on in the hotel
Business response:
Thank you for taking time to rate our hotel and provide us with feedback on your stay. We strive to serve our guests and provide them with an all-around positive experience and we are sorry to hear that our hotel did not live up to your expectations. We hope you’ll consider staying with us again to enjoy a better experience.
You thought checking in to the airport was bad ! It took an hour and a half just to get to the person behind desk. Then took another 30 minutes to get a room. Hold on not done yet. Got to room and workers were scrambling to clean up room. So they told me another 15 minutes please. Then I got a room. I am not the only one to experience this but it will be the last. I will never book here again. They did this till well after 9 pm. Making people wait hours for a room. It was worst than be in an airport. O how could I forgot abo... read more
Business response:
We are so sorry for the negative experiences you had during your stay with us, from the length of time for your check-in to your room not being ready after that. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel and so they can address the issues you mentioned. We wish you the best in your future travels.
Took 45 mins to check in. When we booked the room we booked a non-smoking room but when we checked in they only had smoking room left. We had to go to the store to get air freshener for the room. Air conditioner only half worked
Business response:
We are so sorry for the negative experiences you had during your stay with us, from the slow check-in to smoke odors. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel and so they can address the issues you mentioned. We wish you the best in your future travels.
Long line out the door , staff unprofessional Staff didn’t know what rooms were clean or not for us check in. No soap, house keepers backed up. Not organized.
Business response:
We are so sorry to hear about your check-in challenges. We'll follow up with the hotel. Thank you for letting us know.
No towels, no cold water
Business response:
Thank you for sharing your experience, Lee. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We are terribly sorry that this stay was disappointing to you.
Booked a non-smoking room and got smoking after waiting in line to check in for over an hour.
Business response:
Thank you for your recent review. We are so sorry to hear that you had an unpleasant experience during check-in with us. There is almost nothing worse having to stay in a smoking room when these smells are offensive to us. It is our goal for guests to have a positive experience when staying at WoodSpring Suites and we are so sorry to hear that you were disappointed by your room type. We wish you well in your travels and hope you’ll give us another chance the next time your travels bring you to the area.
Holy Roaches This hotel has made an earnest attempt to be clean. No carpet. Bed enclosed in protective bag. New paint. Nice Staff. But at Night! We watched the roaches come out with no response from the hotel. I am sad to say we will not return.
Business response:
We take suspected pest sightings very seriously. Thank you for letting us know. We follow a rigorous cleaning procedure after every check-out including sanitizing the bedspreads and shower curtains so guests can rest assured that we maintain a super clean and bug-free environment. We wish you all the best in your future travels.
Slowest check in time ever. Staff just doesn't care about their customers.
Business response:
Thank you for sharing your experience. We are following up with the hotel and we're sorry you had a disappointing stay.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.