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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place looked nice BUT the man that attended me was rude and not helpful.
Business response:
I'm so sorry to hear that you did not enjoy our usual friendly, helpful service from the entire staff. We are so sorry we disappointed you and we will certainly use your feedback to help us improve. Thank you.
I wouldn’t go back The service was terrible and my room smelled so strong of smoke I could not sleep. We could not check in until 2 hours after the check in time. Called corporate and they were rude.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We are known for our affordable, clean, and comfortable rooms and we’re sorry that was not your experience. Thank you for your feedback and we wish you the best in your future travels.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Run! The hotel from the outside and pictures look great. Check in was fine and quick. Once we got through the front entrance to the rooms it went downhill.. the people that vacate that hotel long term are sketchy! People were sending their 2 year old in the parking lot to pan handle money to buy stuff from the vending machine, the same people we saw for 3 days were wearing the same clothes and stunk to high hell.. not a great stay.. room was ok except for the unknown substance on the bed skirt, beds were uncomfortable. Would... read more
Business response:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you had an unpleasant impression of other guests and a room that was less than sparkling clean. Our goal is to provide every guest with an all-around positive experience. I'm sorry we disappointed you.
Found a bug in the room, elevator smelled like cigarettes. Only got two towels for our whole stay.
Business response:
I'm sorry we didn't impress you. We love to give guests a great experience and it sounds like we let you down. We hope your future travels are truly wonderful ones.
Smoking and dirty room I was informed that my credit card would not be run for the hotel. When I showed up to check in it had already been run. To make matters worse, I did not want to stay because I had booked a non smoking room and my now I had already paid for the room so I was stuck with a smoking room. I didn’t even think there were still hotels that allow smoking. I have an infant so this was terrible. When we got to the the third floor, we walked down the halls that wreaked of marijuana smoke. I did not want to subjec... read more
Business response:
We are so sorry to hear that your stay was so disappointing. Best wishes in your future travels.
Needed a place to sleep Just needed a place to sleep for one night. Didn't want to pay $200 a night. Guess you get what you pay for. The bed was horrible, felt like I was going to roll off into the floor all night.
Business response:
We're so sorry to hear that the bed was not comfortable for you. We have passed along your comments to the hotel. Thank you for your feedback and we wish you well in your future travels.
I checked in to this hotel about 6:30pm for a one night stay. The official check-in time is 3pm. When I went to my room, there was no soap or towels. At the front desk, she gave me a full size bar of soap, but the towels were still being laundered. I finally got the towels about 8pm. Until then I had to dry my hands on my pants. They didn't even have any cups or ice bucket. I had to rinse out my soda can to use as a cup. This is basically an extended stay type bare bones hotel, but doesn't appear to be set up for a one night... read more
Business response:
We are so sorry you were disappointed with your stay. Your descriptions are far from what we intend and we are sorry we let you down.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.