This profile has been claimed by the business owner or representative.
Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The whole place smelled like cigarettes & was extremely dirty. Our hotel room had bugs in it. Overall disgusting place.
Business response:
Dear Calista, Thank you for bringing this to our attention. We apologize for the unpleasant experience you had during your stay. Ensuring a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations. We take cleanliness and pest control seriously, and we will investigate and address these issues immediately. Your feedback is invaluable as we strive to improve our standards. We hope you might reconsider and give us another opportunity to provide you with a more enjoyable ... read more
It was the worst experience I have ever encountered. The building was dark , dirty and foul smelling. They did not offer maid service and said if we wanted we could change our bed and bring the dirty towels and sheets to the front desk for clean ones and make are own bed, The floor in the room was sticky and the bathroom floor was no better. I would never recommend the Hotel to anyone.
Business response:
Dear Margaret, Thank you for taking the time to review your stay. We sincerely apologize for the unpleasant experience you had. This does not reflect our usual standards, and we are addressing the cleanliness issues with our housekeeping team to ensure better service in the future. While our policy provides for weekly housekeeping, additional services are available upon request for a nominal fee. We understand your disappointment and apologize for not meeting your expectations. Your comments are invaluable in helping us impr... read more
Only one person at front desk handling everything.
Business response:
Dear Tracy, Thank you for sharing your recent experience with us. We regret to hear that our current front desk staffing levels did not meet your expectations. Your feedback is important to us, and we apologize for any inconvenience this may have caused during your stay. Please rest assured that we take your comments seriously and will review our staffing arrangements to ensure we can provide more efficient service to our guests. We appreciate your understanding and patience and hope to have the opportunity to welcome you ba... read more
Never again Terrible experience checking in not friendly. Bags of trash strewn around many hallways. General condition poor and grimy. Room was ok at best. Terrible experience. We will never go back here
Business response:
Dear Guest, Thank you for your feedback. We deeply regret the issues you encountered during check-in and the condition of our facilities. This does not reflect the standard we strive to uphold. We apologize for the unpleasant experience and the state of the hallways. Your comments about the room and overall condition are concerning, and we will address these issues immediately with the concerned team. We hope you reconsider and give us another chance to provide a better experience in the future.Sincerely,Hotel Management
This was my worst hotel experience, I had to leave 10mins or less after entering room, I could not stay there. I was told that I might not be refunded and I didn’t care, I took the long drive back to New York after a long tiring hospital visit in Bridgeport. There was men in group smoking and hanging out in the back parking area, upon entering it smelt and look like you’re entering an unsafe/crack house. The front desk clerk a young man who tried his best wasn’t around, I was told by a couple that was also waiting to check i... read more
Business response:
Dear Kameca, Thank you for sharing your experience. We deeply regret that your stay did not meet your expectations and apologize for the numerous issues you encountered. Our guests' safety, cleanliness, and comfort are our top priorities, and it is concerning to hear about the conditions you described. We are immediately addressing these issues with our team to ensure they do not recur. Your feedback is invaluable, and we hope you will consider giving us another opportunity to provide you with a significantly improved experi... read more
The room itself was not bad but the air conditioning unit was loud and obnoxious. Impossible to sleep well.
Business response:
Dear Kimberly, We apologize for the inconvenience caused by the loud air conditioning unit during your stay. Your comfort is important to us, and we regret that this issue affected your sleep quality. Our maintenance team will address the noise concern promptly to ensure a more pleasant experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more restful stay. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,334 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.