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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean but Sparse Rooms was quite neat, clean, and well maintained. Staff were always very helpful & friendly, but sparse. Amenities were very limited (no fitness area on site, no pool, no dining on site, no ice machine, no in room coffe pot - required to ask for one, no room service during stay, etc) for the average hotel & price. Breakfast was very lean & limited with front desk staff being responsible for restocking food & drink items as needed. Unfortunately, other guests staying at hotel also made our stay uncomfortable ... read more
Business response:
Dear Stacy, Thank you for staying with us and sharing your detailed impressions. We’re glad you enjoyed the clean accommodations and the warm attitude of our team. However, we regret that certain aspects of your visit did not meet your expectations and that disturbances from other guests impacted your comfort. Your observations are important to us as we strive to improve the guest experience and enhance our services. We appreciate your patience and understanding, and we hope you will consider returning so we can have the opp... read more
We booked and paid in advance for a room with two queen beds; we arrived for check in at 9:00 PM. Our room had been given to another customer! As an alternative, we were offered a King room or the option of cancelling our reservation. In my opinion, this is a totally unacceptable business practice. Don't sell a room that you can't deliver!
Business response:
Dear Susannah, Thank you for sharing your experience. We sincerely apologize for the situation you encountered upon arrival. It is deeply disappointing when a confirmed reservation is not honored, and we understand how frustrating and unacceptable this must have felt. Your feedback has been shared with our leadership team for careful review and consideration. This does not reflect the standards we strive to maintain, and we are taking steps to ensure greater reliability and respect for our guests’ reservations going forward.... read more
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Business response:
Dear Guillermo, Thank you for being our guest and for sharing your valuable feedback. We sincerely apologize that your experience did not reflect the standards we strive to uphold. Our goal is to ensure that each guest enjoys a comfortable and positive stay. We apologize that this was not the case. We hope you will consider giving us another opportunity to provide the level of hospitality you deserve. Thank you once again for choosing us, and we wish you all the best in your future travels. Sincerely, Hotel Management
Staff are friendly and try to be accommodating however the hotel leaves much to be desired. It is a smoke free building but guests stand at the entrance of the hotel chain smoking which fills the lobby with the stench of cigarettes and you’re forced to walk through all the second hand smoke when entering and exiting the building. You must go to the front desk for utensils, pots, dishes, dish soap etc. Unfortunately you can only get whatever is available and not much was. “Breakfast” is available in the mornings which turned ... read more
Business response:
Dear Tsitsi, Thank you for recognizing our team’s welcoming spirit. We are sorry the cigarette smoke at the entrance made your comings and goings unpleasant. It’s regrettable that kitchen essentials weren’t always at hand and that the morning snack offerings didn’t meet your expectations. We also apologize the bedding fell short of providing the rest you needed. Your feedback highlights where we must focus our improvements, and we’re taking steps to enhance both convenience and comfort. If you choose to stay with us again, w... read more
Hotel seemed to be housing pot smoking homeless people. First room had water coming through ceiling of bath. 2nd room smelled like curry. No phone in room to call front desk. No dishes or utensils as in others. Had to call front desk, but no phone or number. Checked out 1 day early.
Business response:
Dear Kimberly, Thank you for staying with us and for taking the time to share your concerns. We sincerely apologize for the inconvenience you encountered during your visit. We understand how upsetting it must have been to face multiple disruptions, and we are sorry that the environment and amenities did not meet your expectations. While our property caters to a diverse range of guests, we are committed to maintaining a safe and respectful atmosphere for everyone. We also recognize the importance of room readiness and access ... read more
Everything
Business response:
Dear Guest, We sincerely apologize for any frustration you experienced during this visit. Please know that we always aim to create a comfortable and convenient stay for our guests, and we are sorry if we missed any opportunity to address your concerns while you were with us. We hope you will give us another chance and revisit us in the future, as we would be honored to welcome you back and restore your confidence in our hotel.Sincerely,Hotel Management
Cheapish. Convenientish. Definitely an older property in need of an overhaul. My room had a bizarre, stale odor. Front desk was rarely staffed, although the staff was friendly when there. I was just looking for a cheap place to sleep that was convenient to where I needed to be and it achieved that. But I couldn’t stay here for an extended time and don’t recommend it
Business response:
Dear Guest, Thank you for being our guest and sharing your review. We appreciate your positive comments about our convenient location and friendly staff. However, we sincerely apologize for the issues you encountered, including the odor in your room and the staffing concerns. We understand how important comfort and efficient service are to our guests and are working to address these areas. Your feedback is valuable in helping us improve, and we hope to offer you a better experience should you decide to stay with us again in ... read more
No breakfast apart from a few sachets of oatmeal and coffee
Business response:
Dear Guest, Thank you for sharing your feedback with us. We understand the importance of breakfast options during your stay, and we regret that our current offerings did not meet your expectations. While we provide oatmeal and coffee as complimentary items, we recognize your desire for a more diverse selection. Please know that we are consistently evaluating our services to enhance the guest experience, and your input will be shared with our team for consideration. We truly appreciate your valuable comments and look forward ... read more
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.