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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallways smelled like stale cigarettes. Room was old & had odor.
Business response:
Harrison, thank you for being our guest. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Booked a room and they said it wasn’t available when I got there and I was charged
Business response:
Elena, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. For any queries related to the charges please reach out to your third-party agent as they will assist you in a better way. Thank you again for your feedback, and we hope you will give us another chance to make t... read more
Wouldn't recommend The hotel was definitely older which is nbd but they didnt provide pillows, sheets, and blankets for all the beds. Not only that but they also didnt have any promised kitchen utilities or pots/pans. It was completely empty which doesn't follow what was advertised. Not to mention, thr room was def not cleaned properly. Over all wouldnt recommend
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Bed was rough blood on the carpet ONE PILLOW
Business response:
Nico, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists in place to inspect every suite after it is serviced. Unfortunately, we missed some things during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
The expedia site listed a free breakfast as included. When I asked a cleaning worker where the dining room was, I was directed to a coffee bar with oatmeal packets..very disappointing and am interested in getting some money back.
Business response:
Monica, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
The worst hotel I’ve ever stayed in. Parties all night, people running up and down the halls screaming all night long. No one at the front desk answered the phones or were present to address these issues. No towels or kitchen supplies as stated on the website. Just all around awful
Business response:
Penny, thank you for being our guest. Please accept our sincere apology for the difficulties you encountered with our service and the noise caused by unruly guests who were also staying in our hotel. We have discussed your comments with our team and we will be making changes to better serve our guests. Thank you again for your candid feedback and we hope that you will come back to experience our hotel the way you should have during this visit. Sincerely, Hotel Management
no room
Business response:
Cynthia, thank you for your review. We are sorry we were unable to provide you with a room at our hotel. Thank you once again! Sincerely, Hotel Management
Training is needed. Customer service is not up to standards. The assistant manager needs training.
Business response:
Monica, thank you for staying with us and for your review. We apologize for the concerns you had with our service and for any frustration this caused. Providing exceptional hospitality to every guest is our top priority; therefore, we regret that this was not your experience. We appreciate your patience and hope you will stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.