Extended Stay America - Shelton - Fairfield County

Business response:

Dear Beth Ann, thank you for choosing us. We are sorry for disappointing you with the amenities in your room. Our front desk staff makes every effort to communicate clearly at the time of check-in. We apologize for any inconvenience this may cause, to ensure cleanliness, all the dishes of your suite are kept at the front desk and our team delivers them to you as desired. Being an extended-stay hotel, all our rooms have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Theref... read more

Business response:

Dear Marcia, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is shared with the concerned team to ensure they are addressed appropriately. We hope to have the opportunity to regain your trust and ... read more

Business response:

Dear Joann, thank you for your kind words and for recognizing our front desk team. We will enjoy sharing your compliments with our devoted staff. But we are very disappointed that we did not meet all of your expectations. We would have welcomed the opportunity to address your concerns while you were still here. It was our pleasure hosting you; we hope to see you again soon. Sincerely,Hotel Management 

Business response:

Dear Lindsey, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management 

Business response:

Annelisse, thank you for taking the time to post your review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take the cleanliness of our property and suites lightly, as this is an essential priority. We will discuss your feedback with our housekeeping team to address it appropriately. We are grateful for your thoughts on these matters and your patience. We hope you will consider giving us another chance in the future. Sincerely,Hotel Management