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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended stay was not a good stay!! When we arrived in our room garbage was left under the sink. Housekeeping was not the best. The assistant manager doesn't know how to speak to customer s. I stayed at another extened stay America before customer service was a 10. This shelton location is a 3.
Business response:
Monica, thank you for posting a review of your recent stay. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Unfortunately, after checking in to this property, we had to promptly check out. Our room was small and dirty and the entire lobby/hotel smelled like marijuana. I did not feel safe for myself or my children. The front desk staff, however, were all very helpful and pleasant.
Business response:
Jana, thank you for taking the time to tell us about your visit. We always want to exceed the expectations of our guests; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management
I would never go back
Business response:
Zulfi, thank you for choosing our hotel for your stay. We are disappointed to see your rating, and we apologize for not living up to your expectations. We value your business and hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Reservation was cancelled. Horrible service.
Business response:
Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
I was unable to use my devices because the WIFI was poor. The television was cracked and a potion of the television was blacked out. She told me they overbooked so I had to take that room. There was no other option.
Business response:
Jamie, thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management
The property oversold our room. it was 11PM when we arrived and we had no where to go. Maya was extremely rude and offered no help or suggestions for other accommodations in the area or how to get a refund for the $400 already payed to them!
Business response:
Camille, thank you for your review. We are sorry you did not experience the best from one of our associates and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.