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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We didn't have a coffee pot in our room. We didn't have a Do Not Disturb sign. Air Conditioner didn't work well. Had it on the lowest setting, 60 degrees and still perspired while in the room.
Business response:
John, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the air conditioner. We will review this with our maintenance team and make sure the problem is resolved immediately. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Not helpful and unhappy First, the hotel canceled my stay when I asked for only one night to be canceled. Then when I called to make sure it would be okay for us to arrive after midnight, due the time our flight arrived, the attendant said it would cancel my stay. However, I went to the hotel and was able to check but not without an issue such as no one being at the front desk and having to wait to be checked in. Lastly, after paying almost $500 for 3 nights the hotel smelled bad, the toilet seat was broken, no one offered r... read more
Business response:
Amanda, thank you for taking the time to evaluate your stay. We regret the predicament with your reservation and learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We will also share your comments with our housekeeping and maintenance teams regarding the issues you outlined with your guest room and ensure we prevent ... read more
I like the staff is super friendly.
Business response:
Brenda, although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management
Very Disappointing This was a real disappointment. Staff was rarely near the front desk (probably short staffed, it is a difficult time... so forgiven). The room smelled musky -- mostly from the air conditioner. It felt unhealthy to breathe it. Slept with the windows open to actually air out the room. Overpriced for the quality of stay. I would expect to pay 1/2 of what I did for this type of room.
Business response:
Thomas, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward.... read more
Nice front desk staff but overall terrible condition. Lot of noise and some people openly smoke in their rooms and the smell oozes to every corner! No room service or cleaning service!
Business response:
Michael, thank you for sharing the specifics of your stay with us. We regret the noise disturbance you encountered and apologize for the concerns you had with your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. On a positive note, we are happy you were pleased with the service our front desk associates delivered. We hope you will give us a chance to redeem ourselves the next time you are in the area... read more
Noisey, people yelling, not a clean area
Business response:
Christina, thank you for posting a review of your stay. We regret the noise disturbance you encountered and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Had some up and had some downs I paid with Hotels.com points. This payment didnt register at Extended Stay during check-in because the hotels.com charge card was declined. I had to pay out of pocket to secure the room as no one was available from Hotels.com to sort this out. This is a Hotels.com failure - not Extended Stay. I am awaiting the out of pocket refund from Extended Stay and I am sure that it will come - they were very helpful staff at the hotel. In terms of Extended Stay feedback, the place could have been a bit n... read more
Business response:
Daniel, thank you for your review. We regret the inconvenience you had at the time of check-in and are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.