Extended Stay America - Shelton - Fairfield County

Kenneth 

on Expedia

6 years ago

Not what I expected or received I was told the WiFi was Free but I paid for security WiFi, the Continental breakfast was more like coffee in your room. No coffee after hours if you don't request a coffee machine. I was very disappointed in the level of service that was not available without a request from the incoming desk 

Laura 

on Expedia

6 years ago

The room was filthy, the refrigerator moaned all night. The front desk informed us they overbooked and we could leave but don’t expect a tefund. 

Anonymous 

on Expedia

6 years ago

Loitering, dingy, noisey, room clean only if ask men loitering end of hallway. Dingy and old carpet and furnishings. Room clean and towels only if ask I found out after asking why room wasn't clean after coming back from a long business day. Cigarette butts at entrance of hotel. Breakfast is coffee and mini package pastry. 

Anonymous 

on Expedia

6 years ago

Cigarette burn in blanket, floors were sticky, breakfast included weak coffee and some granola bars. 

Glenwood 

on Expedia

6 years ago

The worst hotel stay ever!!!’ Hotel has new owners since my last stay. It was horrible. There was an sour odor coming from the carpet. I had to go and buy some carpet fresh. They use to offer the best breakfast, eggs, bacon, sausage, bagels etc.,but now breakfast was on a rolling cart. You have to bring your dirty towels to the front desk and ask for clean ones. I will never stay here again!!’ 

Anonymous 

on Expedia

7 years ago

The rooms need work. They were dirty. I had to move several times. This was a disappointment. 

Christopher 

on Expedia

7 years ago

Not what I expected The staff was pleasant which is always great, but when I checked in I was told there is no house keeping and if I needed new towels and blankets I would have to come see them to get them and it was true we spent (3) nights and no one came to empty the trash, remake the bed or give clean towel and you expect staying in a hotel. The room was laid out nice, bathroom was clean and showed no signs of the mold. The room did have a funky chemical smell that hit you like a brick but wore off as you stayed in the ... read more

Dorrie 

on Expedia

7 years ago

Our Stay at Extended Stay America One of two working elevators, not available most of our stay;had to use stairs to 3rd floor Issued one key, though requested two, and had to be inserted up to 9 times to all doors in hotel. Room door had to be bodily rammed to enter, which I endured bruising on shoulder, hip and knee, and was LOUD to other customers, and reported 4 times, and told someone would address it, but no one ever did. Bathroom door squeaked, and woke my husband constantly. Curtains didn’t fully close, and awakened b... read more