This profile has been claimed by the business owner or representative.
Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Buyer beware My recent experience at Extended Stay America in Shelton,Ct was more bitter than sweet. I will say the staff is very friendly ,and proactive but the smell of marijuana wafting into my room ,and in the stairways as well as some of the unsavory characters has definitely jaded my opinion of Extended Stay.This is a smoke free hotel. The look of the room was ok except for the stains on the rug and the hair in the shower. The noise at night made getting a restful night difficult.Be it dogs barking ,because pets are al... read more
Business response:
Andrea, thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience and the cleanliness issue in your suite. We will discuss your comments with the appropriate individuals to take corrective actions. We also regret knowing about the noise issue you mentioned. We hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
For some reason when I got there my reservation have been canceled even though I had a confirmation number. The guy working at the desk didn’t wanna be bothered or lift a finger to help me. He had a terrible attitude.
Business response:
James, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Dirty sheets The place is just fine upon entering. The room was a decent size with a full kitchen. I discovered after I had been there a couple hours that there were huge dust bunnies behind the night stand. I had flown a red eye the night before and was on very little sleep. When I pulled back the covers I found a piece of a potato chip, leading me to believe the sheets had never been changed from the last person who stayed there. I was too tired and delirious to call and go through the hassle of getting a clean room. There... read more
Business response:
Andre, thank you for posting a review of your recent stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Bathroom sink pipes start to make loud sounds and shake like they're being hammered when the old water is opened to less than half of full strength 1 tiny bottle of shampoo and just 1 bar of soap for a couple staying for 2 nights. instead of changing sheets and cleaning room on a daily basis, there are done after customer checks out Awkward setup: bed is placed too close to side wall, which has a huge painting hanging from it. just one night table. You don't find about the "grab and go" breakfast when making the online reser... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not impressed and old/smelly The room was “ok”. Lighting was much too bright. The hallways are smelling smoke like hell and it looks old and not very fresh… expensive compared to other hotels around that are much better. Same price as the Best Western New Haven/West Haven, but quality far from being the same!
Business response:
Cecile, thank you for staying at our hotel. We take pride in providing a pleasant stay to our guests, so we are sorry this was not your case. We regret that you felt we did not merit the rate you paid. We are disheartened to know about your disappointment with the condition of the hallways. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you for selecting us, and we hope to serve you in the future. Sincerely, Hotel Management
Heavily Used Rooms, Needs Work We arrived and were greeted and helped by a very friendly staff person. My sister and I each got our own room. The rooms were less than desirable. They smelled like bug spray and air freshener. I opened my window to help with the smell, but the screen didn't fit, and I didn't want bugs in the room, so I shut it. My sister's screen fit, so she kept her window open. The rug had lots of burn holes on it, the ceiling was falling in in the bathroom above the tub and there was debris in the tub when ... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The room was disgusting, we found a sock stick out of the mattress and open champagne bottle 4 inches under the couch. The room smelled like wet carpet No one was at the front desk because the person working was complaining in the breakroom about her job to another coworker. (Yes they were that loud) Never staying here again
Business response:
Thank you for selecting our hotel. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize for the housekeeping issues that impacted your stay. We will discuss your comments with our executive housekeeper to take corrective actions. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
Sheets were blood stained. No new pillow cases to change linens. Child in the room above was running around making noise all night. No one cared.
Business response:
Thank you for selecting our hotel. We apologize for the housekeeping issue you experienced in your suite. We will discuss your comments with the team to ensure corrective actions are taken to improve our guest experience. We hope you allow us an opportunity to deliver you a better visit in the future. Sincerely, Hotel Management
I initially had booked a room for a night due to issues at home . Everything was fine till 2 am when I heard someone trying to open the room door ( luckily I had used the top lever lock . So front desk decided that it was okay to give my ex a room key and room number ( not knowing my situation ) I was super pissed off because you never know what propels situations are . I will never stay there again ! I go to front desk to ask them why was the room key given with out a call to my room Ect . The employee that was there that m... read more
Business response:
Thank you for taking the time to share your concerns through your feedback. We are very disappointed to know about your experience and apologize for the inconvenience caused by our front office associates. We take comments like yours seriously and assure you to review your comments with our team to enhance our service. Counting on your kind generosity to accept our apologies, we hope you will allow us a chance to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.