Extended Stay America - Shelton - Fairfield County

Business response:

Dear Frank, We appreciate you informing us about your worries regarding entrance security. We take the safety of our guests very seriously and regret any inconvenience you may have experienced during your stay. We are currently evaluating our entrances and implementing measures to improve security. Your input is valuable to us, and we are committed to providing you with a safer experience in the future.Sincerely,Hotel Management 

Business response:

Dear Rosemira, Although the rating you provided does not reflect your generous compliments, we are glad you enjoyed the hospitable service you received from our front desk associate, Jhul. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you to Fairfield County. Sincerely,Hotel Management 

Business response:

Dear saikrishnareddy, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest, and your feedback is very important to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management