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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reservation was cancelled. Horrible service.
Business response:
Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
I was unable to use my devices because the WIFI was poor. The television was cracked and a potion of the television was blacked out. She told me they overbooked so I had to take that room. There was no other option.
Business response:
Jamie, thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management
The property oversold our room. it was 11PM when we arrived and we had no where to go. Maya was extremely rude and offered no help or suggestions for other accommodations in the area or how to get a refund for the $400 already payed to them!
Business response:
Camille, thank you for your review. We are sorry you did not experience the best from one of our associates and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
We didn't have a coffee pot in our room. We didn't have a Do Not Disturb sign. Air Conditioner didn't work well. Had it on the lowest setting, 60 degrees and still perspired while in the room.
Business response:
John, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the air conditioner. We will review this with our maintenance team and make sure the problem is resolved immediately. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Not helpful and unhappy First, the hotel canceled my stay when I asked for only one night to be canceled. Then when I called to make sure it would be okay for us to arrive after midnight, due the time our flight arrived, the attendant said it would cancel my stay. However, I went to the hotel and was able to check but not without an issue such as no one being at the front desk and having to wait to be checked in. Lastly, after paying almost $500 for 3 nights the hotel smelled bad, the toilet seat was broken, no one offered r... read more
Business response:
Amanda, thank you for taking the time to evaluate your stay. We regret the predicament with your reservation and learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We will also share your comments with our housekeeping and maintenance teams regarding the issues you outlined with your guest room and ensure we prevent ... read more
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,334 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.