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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked theough expedia I believe on the way to CT from Chicago I called to confirm my reservation. It was nonexistent. So the hotel manager called expedia and the reservation was found and confirmed. At 230 am when I arrived at the hotel a young man was there to check me in and charge ne about 1500 dollars for an already paid for room. Either the hotel owes me payment or expedia dose. I feel cheated and am glad to post my tale of woo over and over again.
Business response:
Dear Robert, We hope you will accept our deepest apologies for the reservation issue and any frustration you encountered during check-in. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your concerns, and we hope you give us another opportuni... read more
The room was in a poor condition dirty carpet stained walls and it smells
Business response:
Dear Beata, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We are taking steps to improve our housekeeping procedures and ensure this doesn't happen again. We would love to show you our progress on your next visit.Sincerely,Hotel Management
People loud and cursing and slamming doors at night.
Business response:
Dear Denise, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel M... read more
Sofa bed was molly comfy like other, no breakfast, blood stain on the sheet., last time..
Business response:
Dear TSERING, We appreciate your feedback and sincerely apologize for the inconvenience caused by our housekeeping staff overlooking certain areas in your room. This is not up to our standards, and we are disappointed that this was your experience. We are committed to ensuring this does not happen again and are grateful for your patience during your stay with us. Thank you again for bringing this to our attention, and we hope to welcome you back in the future.Sincerely,Hotel Management
My flights were delayed and I did not arrive until the next day. They told me that my reservation was cancelled because I was a “no show” the day before. I had to pay out of pocket that night.
Business response:
Dear James, We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. If you need further assistance, please get in touch with us directly. Thank you again.Sincerely,Hotel Management
AVOID at all costs. I checked in at 3 and checked out at 6. Vile disgusting place. I was warned to lock my car because the place is full of heroin addicts. The whole place is run down, smelly and dirty. Smokers outside the emergency exit so the smell was disgusting. Used diaper in the stairwell. Still traumatized. One positive, the lady at the front desk was helpful.
Business response:
Dear Justin, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved and you had to leave us earlier than expected. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely,Hotel Management
I paid for a room and they were full when I showed up
Business response:
Dear Alexander, We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. We hope you will return so we can make it up to you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.