Extended Stay America - Shelton - Fairfield County

Business response:

Mary, thank you for the specific feedback about your stay. We apologize for the cleanliness issues you encountered. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We will also share your comments with our team regarding the service issues you encountered with the appropriate individuals and take steps to ensure we are more consistent in our service delivery. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sin... read more

Business response:

On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for your recent visit and for sharing your comments about our hotel. Please accept our apology for the unsatisfactory service you received from one of our associates and regret the inconvenience caused. Our goal is to provide the best customer service possible, and we regret we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the individual so we can better serve our guests. Counting on your kind generosity to accept our apology, we hope you will consider... read more

Business response:

Shawn, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize you were disturbed by noise from nearby guests. Our front desk is available 24 hours a day to resolve issues such as this, so we would have been happy to place you in another room had you alerted us. Also, your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future updates. We value your comments and hope you will give us another chance to prove ourselves. Sincerely, Hotel Management 

Business response:

Allison, thank you for staying at our hotel. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management