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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was okay. The money we paid should be better than this. They never served free breakfast. Check in they assigned me a room. I opened the door & surprised to found two person in the room already.
Business response:
Anis, thank you for taking the time to share your review. We are sorry your stay was not a pleasant one and regret the service issue you encountered. We have shared your comments with the front desk team to be more diligent going forward. Also, we regret your disappointment with our breakfast not being available during your stay due to the current circumstances. Please know, we have updated information on our hotel's website so our guests can be aware of what we offer currently. We hope you will choose us the next time you v... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This hotel did not have toilet paper at all
Business response:
Darlene, thank you for reviewing your stay with us. We apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Thank you once more for staying with us, and we look forward to your next visit. Sincerely, Hotel Management
Very upset with my staying no toilet paper and the Very upset with my staying no toilet paper and the front desk all they could say was that that’s it they didn’t have nothing to offer so we’re paying for a stay at a hotel and there’s no toilet tissue for my family to use yeah I was very upset
Business response:
Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We hope to have another occasion to host you and your family in the future and regain your trust. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
The fact that we had our own kitchens with cooking access. However my room key did not work rec. Attitude from employee cause she had to clean another room. Then when we received the other room we had no towels, or cooking supplies.
Business response:
Tiffany, thank you for being our guest. We regret not living up to your expectations for a pleasant stay. We apologize for the issue you had with the key card of your first suite and for the unsatisfactory service you received while you were here. We are also sorry for the lack of amenities in your second suite. Your feedback will be shared with the appropriate individuals to ensure a better outcome going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Manage... read more
DO NOT STAY HERE! This place was an absolute nightmare. There were bugs in the hallway as well as in my room. I found a used condom in the room that I stayed in. The entire room reeked of cigarettes and old food. The manager was completely aloof and did not seem to care about the condition of the room. He did not want to refund the night’s stay.
Business response:
Thank you for choosing to stay at our hotel, and we hope you will accept our apologies for not living up to your expectations, or ours. We make every effort to provide clean, comfortable accommodations, and excellent service, so we regret the problems you experienced. We hope you will consider giving us another chance to provide you with the stay you should always expect from us. Sincerely, Hotel Management
The hotel was unkept outdated and other guest seemed very suspect. We ended up booking another hotel.
Business response:
Thank you for your review. We are sorry our hotel was not living up to your expectations and the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us another chance to prove ourselves. Sincerely, Hotel Management
The hotel smelled like smoke throughout the whole facility. The room smelled moldy and like stale smoke. The elevators didnt work and I had a back injury so I had to carry my bag and go up the steps with my injured back.
Business response:
Thank you for being our guest. We are sorry for the odor issues you encountered during your visit and for the disappointment it caused. Your feedback has been discussed with our housekeeping team to make sure proper procedures are being followed to remove the smell. We also regret the inconvenience due to our elevators. We have alerted our maintenance team to look into it immediately. We value your business and hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.