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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bad services. People hanging out in front of the buliding arguing.
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize that you did not receive the best service, and you were disappointed with your experience here. Our goal is to provide excellent service so we regret we fell short. Thank you for being our guest, and we hope you will give us another try. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
liked everything but the blond girl behind the desk shes rude and dishonest . i politely told her i came to the desk twice to settle a bill and she proceeded to tell me im lying and she was at the desk all morning which was a lie and i have the elevator maintenance worker as my witness
Business response:
Thank you for choosing our hotel. We are sorry you did not experience the best from one of our associates. This is not the way we would like our guests to leave, so your feedback has been discussed with our front desk staff to ensure we deliver better service and treat every guest with the warmth they deserve. Meanwhile, regarding any unresolved financial queries, feel free to reach out to us as we will be happy to assist you further. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Walks are to long to your room. I am on oxygen i had ro walk down 4 hallways to my room after requesting one close to the door. My husband paid for 3/17 and 3/18 without my knowledge i used expedia and paid for the same night.Instead of simply changing dates which the giel said ahe would do tour company said no and offeres a rwfund. Due ro thw vieua my husbans ia unemplyes ans we are homeleas.So npw we havs ro wait 15 days for a refund. Never using the hotel or expesia agian.
Business response:
We are sorry for not being able to accommodate you in the room of your choice and regret all the inconvenience you encountered. We value your business and hope you and your husband will visit us again in the future so that we can provide you a room that best meets your needs. Sincerely, Hotel Management
Paid twice foe rhe same night and aoulsnr honoe or change night
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Business response:
Michael, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Misleading and deceitful Advertised a pool and a spa tub that did not exist
Business response:
Gloria, thank you for being our guest. We apologize our hotel did not have a pool and hot tub that you were expecting, and we will take this opportunity to ensure our website is clear, and our front desk staff offers clear communications about our offerings. We hope you will return and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.