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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Conveniently close to interstate 95 .................
The property was clean looking, but the room was cheap, and maintenance/ housekeeping was sorely lacking. The desk clerk at check-in was bored and unprofessional. There was an obvious leak in our ceiling that had been patched very poorly. The bathroom door stuck and paint was peeling on the bottom of it. There were hairs on the sheetrock above the shower tiles, and blood or mold there, and on the ceiling, too. What looked like toothpaste spit on the wood mirror surround, and flaking paint chips on the tub. The vent in the ba... read more
Business response:
Pam, thank you for being our guest. We are sorry you did not like our front desk staff and apologize for the issues you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Our room was dirty. Dirty, wet towels on the floor bed undone
Business response:
Mirian, thank you for choosing our hotel and for writing a review of your stay. Please accept our apologies for the housekeeping issues that you experienced during your visit. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. In addition, we have inspection procedures in place so that this does not occur. We have addressed this matter with our team to review where steps were missed so we may make any needed changes. We hope you will consider ... read more
Worst hotel experience ever Dirty. Room had not been cleaned. Ants crawling in kitchen. Creepy people hanging around lobby. Has a parking spot reserved for police cars which should tell you something.
Business response:
Frederick, please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems.We regret any inconvenience caused and hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
Just more of a residential low income housing facility than a nice hotel stay
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The ac unit wasn’t working correctly . The room was very hot
Business response:
Thank you for choosing to stay with us. Please accept our sincere apologies for the issues and inconvenience you experienced with the air conditioning in your suite. Our maintenance team will check on it right away, and we thank you for bringing it to our attention. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.