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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I felt the property should have been upkept a bit more, things falling down in the room, unable to get housekeeping after 14 day stay is a bit outrageous. Dirty linen needed to be brought downstairs for clean ones. Was very disappoint in my stay and the price tag wasnt worth it.
Business response:
DearEleanora, We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Allow us to review your case with the team and take steps as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
After I left premises at 1:30 someone tried to charge my card for an additional stay ... Was definitely not happy about it ... And staff was notified
Business response:
DearRoque,We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the issues and ensure this does not happen again. We take our guest's feedback seriously and will ensure our servicelevels increase so our team can provide the care and hospitality you deserve. Please feel free to reach out to the hotel for any assistance. We hope we get another opportunity to host you and welcome the opportunity to regain your trust at the location you like.Since... read more
Bed bugs!!!
Business response:
Dear Jalyne, We extend our sincere apologies for the distressing experience you encountered during your recent stay. Recognizing the gravity of this situation, we have promptly initiated comprehensive measures to rectify it, including thorough inspections and treatments executed by certified exterminators. Our unwavering commitment lies in furnishing a clean and comfortable environment for all our esteemed patrons, and we hope for the opportunity to surpass your expectations in the future.Sincerely,Hotel Management
Bed bugs
Business response:
Dear Jalyne, We extend our sincere apologies for the distressing experience you encountered during your recent stay. Recognizing the gravity of this situation, we have promptly initiated comprehensive measures to rectify it, including thorough inspections and treatments executed by certified exterminators. Our unwavering commitment lies in furnishing a clean and comfortable environment for all our esteemed patrons, and we hope for the opportunity to surpass your expectations in the future.Sincerely,Hotel Management
The worst hotel! I think this is the worst hotel I have ever experienced in any hotel in any country (and in Africa). (1) No staff to check in, so I had to wait a long time and they were rude (2) No toilet paper or soap, only a small bottle of shampoo (3) The worst dirtiness and lack of basic facilities anywhere in the hotel (I don't know if they even clean it) (3) I feel like I have escaped hell as I am checking out now that I am wondering if an American hotel can be like this. (5) This is not a hotel where travelers can st... read more
Business response:
Dear TAE, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback helps us continuously improve our service and guest experience. We hope to deliver the best experience... read more
Its in nice location
Business response:
Dear Ibaviosa, Thank you for commenting on our time together. It is good that you enjoyed our location. We make every effort to provide service above and beyond your expectations. However, we are sorry for your discomfort and will discuss with our team how we can better this experience. Please return, and we welcome you again to regain your trust.Sincerely,Hotel Management
No rooms available at the time of check-in. They finally gave us a room 40 mins after but when we entered the room the room was not clean. Lack o personnel, several guests complaining about different issues at the time we were there for check-in. We ended up canceling the reservation and looking for other hotels nearby.
Business response:
Dear Gabriel, Thank you for being our guest. We apologize for the inconvenience you encountered on your arrival, not finding the room available, and the delay in check-in. Also, it is disappointing that you felt our rooms did not fit more of your specifications and needs on this particular visit and that you had issues with the cleanliness of the room. Although we can assure you our rooms meet all the standards we expect of us, we always welcome feedback that may help make future guests' stay more comfortable. Please conside... read more
The room smelled like a sewer. The room was also dirty and the bedding was filthy.
Business response:
Dear Amesha,Our hotel's prime motto is providing clean accommodation and a fresh hotel experience. It is disappointing thatyour expectations were not met, and we regret that there were cleanliness issues in the room, which impacted your stay with us. We will discuss them with our housekeeping team to review and take action. Our front desk team is always there to help you. Please consider this a rare case and return for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.