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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was not allowed to check in at 2.30 am in the morning. I was told you should checkin by 11 pm . My flight was delayed and could not checkin. Please refund my amount
Business response:
Ajay, thank you for choosing our hotel and taking the time to write a review. We regret the inconvenience you mentioned due to the delay in your flight. Please know that we have waived off the charge and suggest you reach out to the third-party website from where you have made the reservation. We are grateful for your understanding and patience. We hope to have a future opportunity to accommodate you. Sincerely, Hotel Management
Mattress was wore out. Sheets felt like sand paper. Hallways and stairways were dirty. Ceiling was patched and not repainted
Business response:
Brett, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Don't Stay here! It was awful
Business response:
Gary, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The door locked was broken, water pressure extremely low and no breakfast was available at checkout. I would like a refund please
Business response:
Verna, thank you for taking the time to review your stay with us. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this and, rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management
Room smelled and they ran out of their grab and go breakfast. Very disappointed.
Business response:
Catherine, thank you for staying with us. We are disappointed with the issues you had with your room and breakfast. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting your expectations. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
the hallways should not smell like old trash the carpet dirty and disgusting outside of the rooms
Business response:
Mike, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Do not stay!! The beds were extremely uncomfortable. It smelled funny in the room, the hallway smelled like marijuana. My son found a bug crawling on his back. The to go breakfast we were told was available at check in was in fact NOT available. The employee told us it was on back order until November. Wish we were told that in the first place. The elevator felt like it could break at anytime.
Business response:
Thank you for your review. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. Please revisit us so we can make it up to you. Sincerely, Hotel Management
No room cleaning. There was no breakfast provided, as was advertised .
Business response:
Khalil, thank you for your review. We regret your disappointment with our grab-and-go breakfast offerings. We will share your feedback with our food and beverage team to see where we can improve. Kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We hope you will give us another chance to provide you with a better experience. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.