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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Become a Hotel for Pot Heads! I usually come to this location when I come to town but looks like I will be choosing somewhere else to stay for my future travels accommodations . I stayed at this site every few days visiting family. Each room I was given smelled like marijuana. As I am typing this someone is smoking marijuana and they are trying to hide the smell by boiling Fabuloso cleaning but its not masking the smell. Some of the staff could get a refresher in customer service and some staff are great.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Room lacked normal amenities like a remote, hair dryer, more than one towel. There was also some shady things we witness in the parking lot...
Business response:
Thank you for your review. We are sorry for the housekeeping oversights you experienced. Your feedback will be discussed with our team to ensure this is never repeated. We also regret any inconvenience you had due to other guests on the property. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
It was not clean and my room smelled of cigarettes which gave me a headache
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Not clean and self served
Business response:
Thank you for posting a review of your recent stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Don't stay here!! Booked 2 queen room, but their queen beds are the size of a double size bed. Front desk was pleasant during the day and rude at night. People next door were fighting the whole time. Will not be staying here again.
Business response:
Thank you for the candid review. We regret we were not able to meet your expectations with the beds and apologize for the service issues you encountered. We will share your comments with our team and make sure we are more consistent in our service delivery. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
There wasn’t any ice or ice trays.
Business response:
Thank you for your review. We are sorry for not meeting all of your expectations and regret the inconvenience you had due to the lack of ice trays. This is not the level of service we generally provide, and it certainly does not meet our standards. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
I was highly mad because I purchased a double bed for my family and we all had to sleep 5 in a king bed
Business response:
Thank you for sharing your concerns with us. We are truly sorry for the disappointment you had with your stay. We apologize for the reservation issue that inconvenienced you and your family. We hope you will provide us an opportunity to host you all again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.