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Extended Stay America - St. Louis - St. Peters
- Hotels
- St. Peters, MO
About this business
Location details
5555 Veterans Memorial Pkwy., St. Peters, MO, 63376, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were unhoused people living in your parking lot. There was a woman getting handcuffed and taken away by 2 detectives in the hallway right in front of my room. On the bright side, I appreciate you canceling my reservation.
Business response:
Dear Randee,Thank you for reviewing our hotel. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
We arrived and were told there were no available rooms. I booked a room but despite being pet friendly, there are only specific rooms for pets and this option selection was not on the site. The room we were assigned was not one of the rooms identified for pets and none were available. No refund was available thru the hotel so now I’m trying to get refund from Expedia. I will never book this chain again. They were not helpful at all at finding an alternative solution and we were back on the road looking for another hotel to s... read more
Business response:
Dear Sylvie, Thank you for choosing us. We sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Our front desk team is always available to assist you with anything while you are our guest. Please return, and we hope to provide you with a better experience should you choose to stay with us aga... read more
This was hideous. The smell in the entire facility was almost unbearable and terrible conditions to sleep in. If I could rate it 0 stars I would.
Business response:
Dear Brent, Thank you for your feedback. We deeply apologize for the unpleasant smell and the conditions you experienced during your stay. This does not meet our standards, and we are addressing these issues with our team to ensure improvements. Your comfort and satisfaction are very important to us, and we regret that we did not meet your expectations. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
Terrible smell Sheets looks like haven’t been washed in months Sticky countertop, bathroom didn’t look like it was clean before
Business response:
Dear Catalina, Thank you for your feedback. We sincerely apologize for the unacceptable conditions you encountered, including the smell, unclean sheets, sticky countertop, and dirty bathroom. This is not reflective of our standards, and we are addressing these issues with our housekeeping team immediately. Your comfort and satisfaction are important to us, and we regret that we did not meet your expectations. We appreciate your input and hope to provide you with a significantly improved experience in the future. Sincerely,Ho... read more
The following items were not working. The exhaust fan in the bathroom did not work at all. too The drain in the tub did not hold water. The drapes did not fit the window width, and the curtain was hanging off of the hooks from the top. The microwave started sparking when we were heating a cup of water and would have caught on fire if we weren’t watching. The room smelled like cat urine, and skunk from the neighbor smoking marijuana. The room is set up with the kitchen but there was absolutely nothing. I think it should alrea... read more
Business response:
Dear Kirk, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. Our goal is to create an exceptional, memorable stay for each guest, so we apologize that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America - St. Louis - St. Peters
How is Extended Stay America - St. Louis - St. Peters rated?
Extended Stay America - St. Louis - St. Peters has a 3.6 star rating with 1,632 reviews.
When is Extended Stay America - St. Louis - St. Peters open?
Extended Stay America - St. Louis - St. Peters is open now. It will close tomorrow at 12:00 a.m.