Extended Stay America - St. Louis - Westport - Central

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Christopher, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience caused. We will address your concerns with the appropriate individuals adequately, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.SincerelyHotel Management 

Business response:

Thank you so much for the nice rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We appreciate your perfect rating and are glad you had a comfortable stay. However, we wish we had the opportunity to address the issues with the Wi-Fi and the bathroom door while you were here. We value your business and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Natalie, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Brittany, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Hanif, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Terrie, thank you for the fantastic review of Extended Stay America and for taking the time to compliment our team. We are delighted you received outstanding service from all of our staff, and we hope you will choose us every time your travels bring you to the area. Sincerely, Hotel Management 

Business response:

Sada, thank you for choosing Extended Stay America and for the perfect rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management