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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks SO MUCH! we sent a survey to your email address, Hopefully you would complete it rating us all 10s? The staff would really appreciate it!
Everything was great I loved it ..................
Business response:
Thank you so much for the feedback of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Great quality of service! The quality of service was exactly what I expected. Extended Stay America is ALWAYS a great choice!
Business response:
Apollo, thank you for choosing Extended Stay America and for your terrific review. Our staff works hard to ensure each guest has a great experience. Even though we are here to please, it is always nice to be recognized for a job well done. We appreciate your excellent feedback and hope you will be back to see us on your next visit to our area. Sincerely, Hotel Management
All staff was friendly and professional at the same time. I heard the one elevator has been down for three weeks now that is unacceptable. However we made do with the one that does work. They should an ice machine in the building, and it would be nice if they had a shuttle bus to drop the customers off at the airport.
Business response:
Thank you for staying at the Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. Please know your feedback has been shared with the maintenance team to ensure the problem regarding the elevator is fixed immediately. We value your feedback and hope to do so again the next time you are in the area. Sincerely, Hotel Management
Business response:
Thanks SO MUCH! we sent a survey to your email address, Hopefully you would complete it rating us all 10s? The staff would really appreciate it!
Got in late and left early. Staff was nice. Beds were comfortable And room had fridge and microwave but no eating utensils. Breakfast was skimpy.
Business response:
Maureen, thank you for choosing Extended Stay America. We are glad you had a pleasant visit and that you were impressed with our courteous associates. However, we regret you were not aware of our dishware policy, where we keep all kitchenware at the front desk and provide them to you upon request. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
It is definitely for longer stays. For one nite it lacked amenities. Ex. There were ice trays in the fridge, but you needed to fill with water and freeze them. Desk clerk said we could get ice two blocks away at convenience store. Grab and go breakfast - a muffin or an energy bar.
Business response:
Thank you for choosing us for your overnight stay. We are glad to see you ha dan overall satisfactory visit. But it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The room was very spacious. The staff Pm and Am were awesome. They didn’t have an ice machine so we had to go out and by some. Also the night stand drawer full of someone else’s food trash
Business response:
Thank you for sharing your comments about your stay at Extended Stay America. We are glad you especially liked our spacious room as well as courteous associates. While we met the majority of your expectations, we do acknowledge where we fell short. We will address them with our entire team and hope you will be coming here in the future. Sincerely, Hotel Management
The continental breakfast was a sad one....no food only small muffins and cold coffee served.
Business response:
Thank you for your review, and it's nice to know you enjoyed your overall stay with us at Extended Stay America. However, we are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 4.4 star rating with 1,282 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.