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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
review Nice place to stay, however they should have coffee pots and coffee essentials if they don’t serve breakfast because of Covid 19. I’ve been here for a week and no coffee or creamer available to give
Business response:
Terrie, thank you for staying with us at Extended Stay America and providing your feedback. While we are pleased you had an overall good stay, we regret not meeting all of your expectations. We appreciate your patience during this unprecedented time and we hope you will return for a perfect stay next time. Sincerely, Hotel Management
Business response:
Sharon, all of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
Terrie, thank you so much for the kind rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Great staff and clean room
Business response:
Terrie, thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to hear how much you enjoyed your stay, and we are happy you were impressed with our courteous staff and refreshing accommodations. Thank you once more for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
clean room. the service was amazing. the desk attended was polite
Business response:
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our friendly service and immaculate accommodations. We appreciate your business and look forward to welcoming you back soon! Sincerely, Hotel Management
FRONT DESK PHONE I tried calling n several times to inquire and make a request after I booked my room while I was still traveling. There’s SOMETHING WRONG ABOUT THEIR CALL CENTER. 1) no matter what phone number (local or 800) and making any choice to direct the call ALL and EACH support person said same thing when asking them “I need to speak to the front desk” They comment each time after requesting to be transferred was “I’m sorry I can’t do that” SO ANNOYING 2) After I arrived I mentioned this issue and they asked me same... read more
Business response:
Terrie, thank you for sharing your feedback. We are sorry for the instances you mentioned and regret the inconvenience it caused. We are reviewing this situation from our end to ensure a comfortable experience for every future guest. We appreciate your business and hope you will consider giving us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
I was charged three time for my stay . And I had to change my own sheets twice . And I there was never a staff member at the front desk.
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. If you still have any unresolved financial queries, do reach out to us, and we will be happy to assist you. Sincerely, Hotel Management
Business response:
Misty, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 4.3 star rating with 1,347 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.