Extended Stay America - St. Louis - Westport - Central

Business response:

Chris, thank you for your review. Although you liked your well-kept suite, we are sorry our staff members were not to your expectations. We value your feedback and we will take appropriate action so that this does not happen again. We hope you will consider a second visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the inconvenience you had due to the HVAC unit in your room. We have alerted our mainteannace team about it, and they are fixing it immediately. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Carlos, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant overall. We value your feedback and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for your review regarding your stay at Extended Stay America. It was a pleasure to read we were able to meet your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your compliments with our front desk team. Thank you again for your feedback, and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management