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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
April who worked there went above and beyond to help us. She was amazing!
Business response:
Kristine, thank you for being our guest at Extended Stay America. We are delighted to know that April's transcend service exceeded your expectations for a great stay with us. It was a pleasure hosting you, and we look forward to welcoming you again on your next visit to our area. Sincerely, Hotel Management
Consistently predictable surroundings. Overly helpful and kind front desk personnel.
Business response:
Thank you for posting your kind review of Extended Stay America. We are happy you enjoyed your stay at our hotel. We also appreciate your kind compliments about our Front Desk Team and will be sure to share your comments with them as they will be so pleased. Thank you again for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
I didn't like not having a coffee pot, coffee & cups not in the room. Had to ask for them. Breakfast was a disappointment too and it wasn't ready at 6 am.
Business response:
We are sorry for your disappointment with the dishaware policy. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We also regret not meeting your expectations with the breakfast. We value your feedback as it will help us improve our guest experience moving forward. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
I like where the hotel was located what i did not like was we had no hot water for hours .
Business response:
Thank you for your stay with us. Although you liked our location, we are sorry for the issues you had with the lack of hot water in your room. This was undoubtedly an inconvenience, and proper steps will be taken to ensure this does not happen again. We appreciate your business and hope you will reconsider giving us another try. Sincerely, Hotel Management
Beside cleanup not coming daily
Business response:
Dear Makenzee, thank you for choosing Extended Stay America and for your wonderful rating. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
sehr guter service,sehr freundliches Personal jederzeit zu empfehlen
Business response:
Thank you for staying at the Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. Thank you again for recommending us, and we hope to do so again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 4.4 star rating with 1,282 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.