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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is definitely for longer stays. For one nite it lacked amenities. Ex. There were ice trays in the fridge, but you needed to fill with water and freeze them. Desk clerk said we could get ice two blocks away at convenience store. Grab and go breakfast - a muffin or an energy bar.
Business response:
Thank you for choosing us for your overnight stay. We are glad to see you ha dan overall satisfactory visit. But it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The room was very spacious. The staff Pm and Am were awesome. They didn’t have an ice machine so we had to go out and by some. Also the night stand drawer full of someone else’s food trash
Business response:
Thank you for sharing your comments about your stay at Extended Stay America. We are glad you especially liked our spacious room as well as courteous associates. While we met the majority of your expectations, we do acknowledge where we fell short. We will address them with our entire team and hope you will be coming here in the future. Sincerely, Hotel Management
The continental breakfast was a sad one....no food only small muffins and cold coffee served.
Business response:
Thank you for your review, and it's nice to know you enjoyed your overall stay with us at Extended Stay America. However, we are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
they talked crap about me in the lobby. decenmt room
Business response:
Chris, thank you for your review. Although you liked your well-kept suite, we are sorry our staff members were not to your expectations. We value your feedback and we will take appropriate action so that this does not happen again. We hope you will consider a second visit. Sincerely, Hotel Management
The lobby area is extremely small. With the prices they charge, a breakfast, not just coffe & muffin, should be provided. The room's HVAC was very noisy. The first floor was okay.
Business response:
Thank you for being our guest. We are sorry for the inconvenience you had due to the HVAC unit in your room. We have alerted our mainteannace team about it, and they are fixing it immediately. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Being winter, the blankets on the bed were a little too thin.
Business response:
Carlos, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant overall. We value your feedback and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
i enjoyed the customer service experience at the front desk. nice well trained people.
Business response:
Thank you for your review regarding your stay at Extended Stay America. It was a pleasure to read we were able to meet your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your compliments with our front desk team. Thank you again for your feedback, and we look forward to welcoming you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 4.3 star rating with 1,348 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.