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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like where the hotel was located what i did not like was we had no hot water for hours .
Business response:
Thank you for your stay with us. Although you liked our location, we are sorry for the issues you had with the lack of hot water in your room. This was undoubtedly an inconvenience, and proper steps will be taken to ensure this does not happen again. We appreciate your business and hope you will reconsider giving us another try. Sincerely, Hotel Management
Beside cleanup not coming daily
Business response:
Dear Makenzee, thank you for choosing Extended Stay America and for your wonderful rating. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
sehr guter service,sehr freundliches Personal jederzeit zu empfehlen
Business response:
Thank you for staying at the Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. Thank you again for recommending us, and we hope to do so again the next time you are in the area. Sincerely, Hotel Management
20 minute early check in additional fees is ridiculous! Will NOT book anymore with this chain because of it. Everyone waiting causes congestion at check in time! It’s near impossible to arrive exactly at check out time . Appears that the bottom dollar is more important than the customers convince-shame on yous
Business response:
Julie, thank you so much for choosing our hotel. We apologize for the challenges you experienced during check-in. Your comments show us where we have room to improve and rest assured, we will. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Few to none amenities. It was like they were afraid the client was going to be comfortable. UGH
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
It was a good stay.
Business response:
Lyenn, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your excellent review. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 4.3 star rating with 1,347 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.