Extended Stay America - St. Louis - Westport - Central

Business response:

William, thank you so much for the review of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our excellent service and convenient location, but you found us to be a great value. We are thrilled to share your feedback with the team as they love to hear lovely comments from our guests. It was a pleasure having you stay with us, and we hope you will choose us again. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with his team. We value your feedback and hope to see you soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your warm feedback regarding your stay at Extended Stay America. Your compliments were a pleasure to read, and we are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with our entire team. Thank you again, and we look forward to welcoming you back very soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your mother’s stay. We are delighted she had a comfortable night’s rest in your well-appointed room after a long day’s journey. However, we are sorry for the information provided by one of our staff members. Your feedback will help us improve our service level. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks so much Laurie! you should have received an email survey from extended stay hotels.....would you rate us ALL 10s there as well? 

Business response:

Jessica, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Cassie, thank you for posting a review about your experience here at Extended Stay America. It is so nice to read you liked our clean and comfortable accommodations as well as you found our staff to be friendly. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management