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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Value...Clealiness Eh! The staff is friendly. I’ve stayed here a few times. The level of cleanliness is a hit or miss though. I would stay again because of the value.
Business response:
Rhonda, thank you for being our guest and for sharing your feedback.We are glad you liked our friendly staff and also found us to be a great value. However,we apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we fell short in this case.We appreciate your comments and hope to see you soon. Sincerely, Hotel Management
Close to major highways. Good location. Room wasn’t too fresh but not terrible
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an overall pleasant stay and our convenient location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back. Sincerely, Hotel Management
Was a nice stay
Business response:
William, thank you so much for the review of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
For the price, this was a good stay. Pretty clean. Staff (when available) were very nice. There was often no one at the front desk. More breakfast options would have been nice. Overall we were pleased.
Business response:
Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our excellent service and convenient location, but you found us to be a great value. We are thrilled to share your feedback with the team as they love to hear lovely comments from our guests. It was a pleasure having you stay with us, and we hope you will choose us again. Sincerely, Hotel Management
Bathroom wasn’t very clean. Kitchen needs to have a trash can.
Business response:
Thank you for choosing to stay with us. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with his team. We value your feedback and hope to see you soon. Sincerely, Hotel Management
The front desk and supporting staff were very friendly and helpful during my visit.
Business response:
Thank you for taking the time to share your warm feedback regarding your stay at Extended Stay America. Your compliments were a pleasure to read, and we are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with our entire team. Thank you again, and we look forward to welcoming you back very soon. Sincerely, Hotel Management
I purchased this room for my mother. I called the property to make sure everything was Good so my mother wouldn't have any issues checking in. The male staff tells me i had to fill out a third party authorization form. Reading the form i knew he was100% wrong. I ended up calling expedia and they verified everything. Other then the staff giving me the wrong information, everything was good. My mother stated she love the room. She slept good before finishing her 10 hours ride.
Business response:
Thank you for choosing Extended Stay America for your mother’s stay. We are delighted she had a comfortable night’s rest in your well-appointed room after a long day’s journey. However, we are sorry for the information provided by one of our staff members. Your feedback will help us improve our service level. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thanks so much Laurie! you should have received an email survey from extended stay hotels.....would you rate us ALL 10s there as well?
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 4.3 star rating with 1,348 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.