Extended Stay America - St. Louis - Westport - Central

Business response:

Jessica, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Cassie, thank you for posting a review about your experience here at Extended Stay America. It is so nice to read you liked our clean and comfortable accommodations as well as you found our staff to be friendly. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is lovely to read you not only enjoyed our excellent service but also you liked our clean and comfortable accommodations. It was a pleasure having you stay with us, and we look forward to welcoming you again soon! Sincerely, Hotel Management 

Business response:

Scott, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to the freezer in the room. Please be assured that we have discussed your feedback with our maintenance team to fix the problem you mentioned immediately. We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Elizabeth, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked our service. However, we are sorry for the housekeeping issue you experienced at our hotel. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management