Extended Stay America - St. Louis - Westport - Central

Business response:

Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is lovely to read you not only enjoyed our excellent service but also you liked our clean and comfortable accommodations. It was a pleasure having you stay with us, and we look forward to welcoming you again soon! Sincerely, Hotel Management 

Business response:

Scott, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to the freezer in the room. Please be assured that we have discussed your feedback with our maintenance team to fix the problem you mentioned immediately. We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Elizabeth, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked our service. However, we are sorry for the housekeeping issue you experienced at our hotel. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks so much Chris! you should have received an email survey from extended stay hotels.....would you rate us ALL 10s there as well 

Business response:

Joseph, thank you for choosing to stay with us at Extended Stay America. We're glad to know you found us to be at a fair price and that you enjoyed your time while you were here. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Monique, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management