Extended Stay America - St. Louis - Westport - Central

Business response:

Thank you for your review, and it is nice to know you enjoyed your overall stay with us. However,we aresorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are happy to see the rating, but we regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We appreciate your feedback and hope to host you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the nice comments about your stay at Extended Stay America. We are delighted to know you were impressed with the size of your room and that you enjoyed our ideal location. Thank you once more, and we hope you will choose us again the next time you visit this area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your comments at Extended Stay America. We are glad to know you were impressed with our associates and that you had a nice time with us. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you so much for your positive feedback about your experience. Here at Extended Stay America - St. Louis - Westport - Central, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided great service as well as you appreciated our spotless rooms. We look forward to hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for your review and for being our guest. Although we were happy to read that you loved the amenities we offer, we are sorry for issues with your room. Our housekeeping team is taking steps to make sure this doesn't happen again. Thanks again for being our guest and for your valuable comments. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management