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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was great except for the freezer in the room. It was loud, ran at consistent intervals, and I could not find a way to adjust it in hopes of lessening the noise. It was very difficult to fall asleep.
Business response:
Thank you for taking the time to review your stay. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to the freezer in the room. Please be assured that we have discussed your feedback with our maintenance team to fix the problem you mentioned immediately. We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Elizabeth, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
They didn't seem to charge extra for my dog, so that was a plus. A bit of a odor in some areas, toilet paper wrapping was still on roll (not a big deal, I just never saw that before), small bug flying under lamp that I killed off. Overall, not the worst but not the greatest.
Business response:
Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked our service. However, we are sorry for the housekeeping issue you experienced at our hotel. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Friendly staff, clean rooms, check-in and check-out was easy
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Chris
Business response:
Thanks so much Chris! you should have received an email survey from extended stay hotels.....would you rate us ALL 10s there as well
Best for value Probably the best hotel in the 60-80$ price range in Maryland Heights
Business response:
Joseph, thank you for choosing to stay with us at Extended Stay America. We're glad to know you found us to be at a fair price and that you enjoyed your time while you were here. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Business response:
Monique, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The breakfast was slim Pickens only muffins and nutrition bars with coffee or coco. Have seen a lot better continental breakfast bars other than that was very nice stay:)
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Nice hotel,friendly staff, could clean hallways a bit more.
Business response:
We are glad our service and accommodations lived up to expectations! We strive to deliver great hospitality every day, and we thank you for taking the time to acknowledge our efforts. We hope you will make Extended Stay America your home away from home whenever your travels bring you this way again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 3.7 star rating with 1,963 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.