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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never looked at television; I left after three days. Very frustrating
Business response:
Dear Anthony, Thank you for sharing your experience with us. We apologize if there were any frustrations during your stay regarding the television. Your comfort is important to us, and we regret that we fell short of your expectations. Should your travels bring you back to the area, we hope to welcome you again for a more enjoyable experience.Sincerely,Hotel Management
Not the most friendly place. When we arrived the window was open and water on the floor as it was raining. Floor was quite dirty. Service from the front desk was minimal. When we arrived, gentleman was assisting g a group of 4 with getting them extra bedding and towels. Waited almost 15 minutes to get checked in. Upon check out, waited at counter for 5 minutes and no one ever showed up. We played the room keys down and walked out.
Business response:
Dear LuAnn, Thank you for sharing your experience with us. We apologize for the inconvenience caused during your stay, including the cleanliness issues and the delay in service at check-in and check-out. We are addressing these concerns with our team to ensure improvements are made. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
The floors in my room where sticky and the bathroom was dirty
Business response:
Dear Natalie, Thank you for bringing this to our attention. We apologize for the cleanliness issues you encountered with the sticky floors and dirty bathroom. This does not meet our standards, and we are addressing this with our housekeeping team to ensure thorough cleaning and maintenance. Your feedback is valuable, and we hope to welcome you back for a more satisfactory stay.Sincerely,Hotel Management
Room needed a deep clean, crud on the walls and the floor was slimy
Business response:
Dear Lisa, Thank you for writing a review of our hotel. Providing comfortable and up-to-date accommodation is always our motto. We apologize for the discomfort and frustrations caused by the cleanliness issues in your room and will work with our housekeeping team to improve them. Please revisit us and allow us to serve you with better memories! Sincerely,Hotel Management
The lobby was dirty. Front desk agent didn't know what he was doing. Didn't seem safe. They didn't have a room I reserved. No problem. I went down the street to Comfort Inn. Much better.
Business response:
Dear Hillary, Thank you for your feedback. We apologize for the cleanliness of the lobby, the service issues, and not having your reserved room available. This is not reflective of our standards. We are addressing these concerns to improve our services. We appreciate your input and hope to have the chance to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 3 star rating with 972 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.