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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lobby was dirty. Front desk agent didn't know what he was doing. Didn't seem safe. They didn't have a room I reserved. No problem. I went down the street to Comfort Inn. Much better.
Business response:
Dear Hillary, Thank you for your feedback. We apologize for the cleanliness of the lobby, the service issues, and not having your reserved room available. This is not reflective of our standards. We are addressing these concerns to improve our services. We appreciate your input and hope to have the chance to better serve you in the future.Sincerely,Hotel Management
Blood in walls pubic hair everywhere roaches fridge didn’t work keys didn’t work staff was RUDE AND I SLEPT IN MY CAR NOT AT THE HOTEL then you charged my card and 2 weeks later 3 hours on the phone I STILL DONT HAVE MY REFUND
Business response:
Dear Cassandra, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Broken cabinet doors, Dirty, and no coffee pot or cups
Business response:
Dear Eric, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the broken cabinet doors and cleanliness issues in your room. Rest assured, we are addressing these maintenance and housekeeping concerns to ensure a more comfortable stay for our guests. Additionally, we have taken note of your comments regarding the absence of a coffee pot and cups, and we will work to rectify this oversight. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future... read more
Customers services is bad and get lock out of my room even thought i paid for two night.
Business response:
Dear Bao, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with our customer service and the issue with your room access. Your satisfaction is important to us, and we are addressing these concerns to ensure they do not happen again. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Management
We walked in and the room was covered in roaches. Turned around and asked for a refund.
Business response:
Dear Leah, We sincerely apologize for the inconvenience caused by the presence of roaches during your visit. We take reports of pests seriously and assure you that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for professional pest control services to eliminate the issue effectively. We are sorry that this issue compromised your stay and that you had to cancel with us. We hope you give us an... read more
It has roaches, floor sticky, and bed is too soft
Business response:
Dear La T, Thank you for your feedback. We’re sorry to hear about the issues with cleanliness and comfort during your stay. We take pest control and maintenance seriously and will address the concerns regarding roaches and sticky floors immediately. We’ll also review our bedding options to ensure they meet our guests’ comfort needs. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
Dirty and customer service are poor and inexperienced. Oh, and ve aware if cockroaches if anyone would stay there. Most disgusting hotel ever. Motel 6 is better and cheaper
Business response:
Dear Sheryl, Thank you for your feedback. We deeply regret the cleanliness and customer service issues you experienced, as well as the pest problem you encountered. This is far from the standard we aim to provide. We are taking immediate action to address these concerns with our staff and pest control team. Your comments are invaluable in helping us improve, and we appreciate you bringing these matters to our attention. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.Si... read more
This hotel is very dirty. I stayed there for 3 nights and I had to checkout one day early because every night and day was always cockroaches crawling on kitchen counter sink and in bathroom floor. The whole entire room floor was very dirty. Customer service are very poor and unprofessional. I can’t request bath towel after 8pm. No conditioner only small shampoo tube. I under only $89 a night but wasn’t expecting all of these craps. I can get better and cheaper if I was in a motel 6. Just so you know, don’t ever go there.
Business response:
Dear Sheryl, Thank you for your feedback. We sincerely apologize for the issues you experienced, including the cleanliness, pest problems, and poor customer service. This is not the standard we strive for. We are taking immediate action to address these concerns with our housekeeping and maintenance teams. Your experience is important to us, and your comments will help us improve our services. We regret any inconvenience caused during your stay. Thank you for choosing our hotel, and we hope to have the opportunity to better ... read more
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 2.9 star rating with 953 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.