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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am sure this hotel is infested with roaches.
Business response:
Dear Cha, Thank you for bringing your concerns to our attention. We take matters of cleanliness and pest control very seriously. Our team conducts regular inspections and employs professional pest control services to address any issues promptly. Your feedback helps us maintain the high standards we strive for. Please rest assured that we will investigate this matter thoroughly and take appropriate action to ensure the comfort and satisfaction of all our guests. We appreciate your understanding and hope to have the opportunit... read more
Not clean or customer friendly When i got there to check in, there was no one around. The lights were off and there was no sign saying they stepped away or bell to try and get someone to help you. I had to then call the hotel and the operatpr was able to track someone down to check me in at 5pm. When i got to my room, there were dead ants throughout the bathroom, the paint was very damaged in the room, the shower had multiple hairs in it, the floor of the shower felt like it was caving in. Overall the worst hotel experience ... read more
Business response:
Dear Jennifer, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us, and we will address these issues with our team to ensure they are rectified immediately. Please know that this does not reflect our standard of service, and we appreciate your understanding. We hope for the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely,Hotel Management
Get and give location Surprisingly not that bad. Staff are helpful, informative and fast to help and do their jobs. Pool is closed down I choose the location here for the pool and pet options! Outside pet owners don’t dispose of their animals waste well, which is a spring time bummer. Room has some minor issues. White socks had to be thrown seat & and time you left the bed, we wore shoes. Would be decent if given a makeover. We got great service but got a room with the pictures attached.
Business response:
Dear Ciel, Thank you for your feedback. We’re glad to hear that you found our staff helpful and fast to respond. We apologize for the issues with the pool closure, pet waste, and the minor room concerns you experienced. We take your comments seriously and will work on improving these aspects. Your feedback about the room and the need for a makeover is valuable, and we will review this to enhance our guest experience. We appreciate your understanding and hope to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 2.9 star rating with 953 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.