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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to share your rating with us, Joshua. We are so sorry that we did not wow you with our service and hope to have another chance to show you our improvements the next time you visit. Best wishes in all your future travels.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not enjoy the exceptional stay that we had intended for you, Sabastian. We would love to welcome you back to see our improvements the next time you are in the area.
Not Recommending this Hotel! Front Security door did not close. Bathroom in room didn’t appear the shower had been cleaned for sometime. No hand towels in bathroom. Stains on bed comforter. Would not recommend this place to stay at.
Business response:
Jodie, thank you so much for this very detailed review of your stay with us. We sincerely apologize for the many issues that you encountered with the overall cleanliness, problems with the door and lack of towels. On behalf of our entire staff, we are so sorry that this was your experience and that it created a negative impact on you during your short time with us. We can assure you that we will notify our housekeeping and maintenance teams of your concerns for further review and action. Thank you for letting us know the are... read more
Nothing at all very rude amd will never stay again
Business response:
I'm so sorry to hear that you did not enjoy our usual friendly, helpful service from the entire staff. We are so sorry we disappointed you. Thank you for sharing your experience so that we can improve the quality of service that we are delivering to our guests.
Bloody sheets We stayed the night before my husband's surgery, had to be to hospital at 5 a.m. people in the room next store were fighting late at night, floors were dirty. There was blood on sheets on 1 bed, not ours. Never again
Business response:
Please accept our sincerest apologies for the issues that you encountered during your time with us, Vicki. Our standard is to do a thorough cleaning before each guest arrives and will make sure that we address this matter with our housekeeping team. Again, we apologize for leaving you with his negative impression and wish you all the best in your future travels.
Long check in process after hours The front desk closes at 8pm. To check in after hours you need to call from the lobby phone. But you get a call center. They ask for your info and which location you're at. Then they put you on hold while they contact the night clerk. Also, they want a photocopy of the ID of everyone staying at the hotel. So when my friend showed up we had to go through the entire process again. The entire check in process took about an hour with all the phone calls and required ID for all guests.
Business response:
Thank you for sharing your experience. After hours arrivals do take longer to process as the office is closed. I am sorry the identification process took longer than accustomed to. We do appreciate you staying and hope that you enjoyed your stay.
The place was somewhat decent. The hallways were not vacuumed and trashed. The room was ok.
Business response:
I'm so sorry to hear that we disappointed you during this stay. Thank you for sharing your feedback with us. I'm so sorry our accommodations did not meet your needs during this stay. Thank you for letting us know how we are coming across and what areas we need to address.
Terrible place to stay Unprofessional staff, rude and unhelpful. Poor condition of room and interior of building, sulky and rude staff when asked for help. Will not recommend this hotel to anyone.
Business response:
Thank you for taking time to review our hotel, Jessica. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.
It has a kitchenette and a large guest laundry and apartment size refrigerator
Business response:
Good Afternoon Paul, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 3 star rating with 972 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.