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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked theThe room and got kicked out because they said I wasn’t on the reservation so I want my money back
Business response:
Thank you for your feedback. We are terribly sorry that this was your experience, and that we could not host you due to our guest policy. We are so sorry for the inconvenience that this caused so that we can continue to improve.
Business response:
Thank you for your rating. We are so sorry to see that you did not enjoy your time with us. Thank you for allowing us to host you and we wish you the best in your future travels.
I spend two night here. The room is not so clean and floor is so sticky and I have to put my shoes on. It’s so annoyed sleeping by the highway side, I can hear car running all night long.
Business response:
Thank you for taking the time to review your stay with us. We are so sorry for the issues that you experienced with the cleanliness of your room and the disruptive noises. We strive hard to deliver a stay that is clean, peaceful and comfortable and are so sorry that we fell short in this during your time with us. We will make sure that we address these concerns with the team to improve for all our future guests. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
When I booked online I remembering seeing a pool but there was not one. The hotel didn’t even have an ice machine .
Business response:
Thank you for your feedback. We are so sorry for any confusion regarding the amenities that we offer. We're sorry you missed having a pool; WoodSpring Suites does not offer a pool but this helps us keep our rates affordable and we hope that you enjoyed all that we do offer. Thank you for allowing us to host you and we wish you all the best in your future travels.
This is not a hotel. This is NOT a hotel. It is a cut rate extended stay type place. It has NO hotel amenities. no one at the front desk after 8 pm. It had an unsavory feel.
Business response:
I'm so sorry our hotel did not meet your expectations. We do specialize in extended stays and have many happy guests who enjoy our accommodations, esp. the ability to choose only the amenities they want and need instead of paying for services they do not want or use. We would love to welcome you back if you ever have extended stay needs or just want a simple, basic, affordable stay in the future.
Reeked of smoke & things aren't as advertised. They don't have a full time clerk after certain hours. This establishment should let it be known. After calling the number for customer service I was let into the building, only to wait 20-30 minutes to have a resident of the building come check me in. I booked a none smoking room and the hotel was a "none smoking place" but the hallway reeked of smoke. In addition bring your own towels, the towels the hotels provide will leave cloth matter all over your body and is a known issu... read more
Business response:
Thank you for your detailed review, Kong. We are disheartened to see that you did not enjoy your time with us due to the delay in checking in, unpleasant odors and amenity offerings. We take great pride in providing great hospitality and making you feel at home. We are so sorry that due to these issues we may have fallen short in these areas and sincerely apologize for any inconvenience that this caused. Thank you for highlighting the areas that deserve our attention and we wish you all the best in your future travels.
DONT STAY IF YOU WANT TO SLEEP SUPER LOUD !!!!!!!!!!! Both nights dogs barking supposed to be 35lb limit on my floor alone there was a two german shepards and a great dane no one at front counter from 8 pm to 10am right next to a highway
Business response:
Thank you for this very detailed review of your time spent at our hotel, Joe. We sincerely apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. Our staff works hard to address these concerns as soon as they are made aware and we can't tell you how disappointing we are to see that this is not what happened for you. We can assure you that we will address this concern with our staff to prevent this from happening in the ... read more
Business response:
Thank you for taking time to review our hotel, Eddie. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
This property had no amenities available in the room, not even a coffee maker. Apparently, that is something you have to pay extra for. The TV remote did not work, not even sure if it was correct for the TV that was in the room. There were stains all over the hardwood floor. Also had dogs barking all night, so hardly got any sleep at all.
Business response:
Thank you so much for this detailed review of your stay. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests due to the issues with overall cleanliness and missing remote. We are also sorry that you were not made aware of our unique amenity offerings. Since we are more of an extended stay, many of our guests prefer to bring their own items, such as cookware or utilize the items that we provide at an additional charge. We know that... read more
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 3 star rating with 972 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.