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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY HERE DO NOT EVER STAY HERE. WORST CUSTOMER SERVICE EVER. I am literally still trying to contact someone about my stay that was in MAY and no one is getting back to me. Then when you call their customer service line you sit on hold for over an hour. DO NOT DO IT. gross and disgusting rooms and no customer service in any way shape or form.
Business response:
Hello Kayla. Please accept our sincerest apologies for the issues that you experienced with customer service and any type of miscommunication. We work hard to deliver a stay that is superior and full of hospitality and we can't apologize enough that this did not happen for you. Be assured that we will use your feedback to address these concerns and improve the quality of service that we give to each and every guest. We hope that all your future travels are wonderful ones.
AVOID if you can This place leave A LOT to be desired. The place is quite dirty! We went out and purchased a mop 20min after arriving, mopped room and water was black it was so dirty. It took two buckets to complete because it was so dirty. Corner of the room smelled like urine. Someone spilled something on floor in front of elevator, it was there for almost 3 days before being cleaned. I asked to be upgraded-paying the difference in price, of course- (which I have done numerous times in the past) and the manger refused. I h... read more
Business response:
Hello Kimberly. On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a m... read more
Avoid if you can. Assumed they would have pots pans dinnerware etc. you have to purchase those. No staff on site after hours and apparently this is the place for drug deals. Smelled of marijuana and cat pee.
Business response:
Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
No soap at all. Hallways and elevator smelled like pee.
Business response:
Thank you for sharing your honest thoughts. Please know, we are continually working with each one of our properties to improve the service and experience provided to our valued guests. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us.
Zero amenities. A kitchenette with nothing in it. No coffee maker. Loud people running in the halls at 2:00 AM. Easy parking. Mike at the desk was friendly and helpful. Good location for our purposes.
Business response:
Thank you for taking the time to review your stay at our hotel. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use, and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining set at the Front Desk should that be of interest... read more
Not a hotel, low income housing- dirty and stinky I checked into my room for my 10 day stay while i sell my house and turned around and left. The room was not clean and it stunk. The bed was made but the floors and surfaces were not cleaned at all. I was there 15 mins and the hotel still has not responded to any of my phone calls to issue me my 800 refund. It's been 3 weeks.
Business response:
Thank you for your review and comments, Christine. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Regarding your billing concern, we are so sorry for any confusion of our refund policy. We encourage you to reach out to us should you need further assistance with this. Thank you for allowing us to host y... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
The place is ok, looks updated, I love the Color scheme comfortable bed. However, this is not a hotel, it’s more of studios for rent. If you want any of the amenities that normally come with hotel you must pay for them. Soap, toilet paper, pots, plates, cups and cleaned linens. Even for housekeeping. There is no around the clock front desk, if you must call someone after the end of day, there will be a charge. Beware the room doors tend to “clich” and so will your key cards. They will stop working for reason and when you go ... read more
Business response:
Thank you for your candid review. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with customer service, key card issues, along with our amenity offerings. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope that your... read more
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 3 star rating with 972 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.