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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My first room was not clean, smelled and flies the wall damaged. My brother room has leaking sink the the bathroom. They moved me to another room which is a little better but the sink in bathroom is clogged. I call the front desk and they do not have the maintenance on the weekend. Upon, I complained to the manager, she told me that she will not give me any discount for the room. She was ruled and very unprofessional. why they rented the room with a terrible conditions. My trip is ruined. My have been traveling around a lot ... read more
Business response:
Thank you for sharing the details of your experience with us, Janice. We are disappointed to see that you were left with such a negative impression of our hotel. Cleanliness and comfort are some of our top-priorities and we can't apologize enough for any inconvenience that this caused. We will make sure that we address these matters with our team directly in order to avoid these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Go somewhere else We chose this place becuase we needed a place with a kitchenette...however, there were no dishes (you had to pay an additional $40 for them!) Only 2 towels were provided... well for 2 people and trying to do dishes and wipe our hands, ABSURD.. again you could get more for an additional fee. No basic coffee maker, nor any coffee in the lobby... another additional fee! Better off paying for a nicer place that actually has amenities.
Business response:
Thank you for sharing your experience, Stephanie. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. Since we are more of an extended stay, we offer limited amenities. We believe in allowing our guests to customize their experience to so that we can offer the lowest possible to rates to all our wonderful guests. We are terribly sorry that we fell short in these areas, but we do wish you all the best in your future travels.
Business response:
Hello Nicole. We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
AC didn’t get cool, fridge didn’t work, sick was clogged, no hairdryer, severely understaffed. No one to report issues to. Desk not open at checkout. Mike was the only one there I ever saw. Morning and night. He is stretched too thin.
Business response:
Thank you for detailing your stay with us. Please accept our apologies for the issues that you had as a result of staffing. We truly apologize that this had an impact on you and we can assure you that we are working extremely hard to address this concern so that we can avoid it for all our future guests. We wish you all the best in your future travels.
The bed was terrible, the bathroom was filthy and there were stains on the bedsheets and there was some wierd stuff going on in the parking lot
Business response:
Thank you for sharing your honest thoughts. Please know, we are continually working to improve the service and experience provided to our valued guests. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us.
This place was absolutely disgusting. I checked in, got to my room and turned right around. The room smelled horrible and they floor was dirty. Actually had garbage on it. The lobby had coffee, creamer sugars spilled everywhere. All the glass/doors were covered in nasty had prints. She gave me another room, that just smelled liked weed. Laundry room was absolutely trashed. Garbage overflowing, trash all over the floor.
Business response:
Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
The room was dirty. I asked for a refund and I'm still waiting to hear back to see if it'll be honored. I did not stay there
Business response:
Thank you for letting us know about the issues with cleanliness, Yolanda. Your feedback helps us get better. We will look into this issues and hope to resolve it efficiently and accurately. We do hope that all your future travels are wonderful ones.
Absolutely horrible Huge smell of marijuana from the rooms, I rented two rooms. Both of them we found hair inside of the beds, one of the sheets look like a woman's menstrual cycle leaked out on it and was not taken care of. Vomit in the garbage can, multiple different colors of toothpaste on bathroom mirrors. Every time I went to the front desk it was locked up and closed, also the front desk is not staffed 24 hours and after a certain time you cannot get new linens to sleep in. One of the two rooms only the air conditioner... read more
Business response:
Hello Paul. Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail, cleanliness, and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 3 star rating with 972 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.