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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Took forever to get checked in! Took about 25 minutes due to a slow computer
Business response:
Thank you for your feedback and for sharing your experience. We are terribly sorry for any inconvenience that was caused due to the delay in checking in. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
Weird set up for a hotel, room was dirty upon entering but we did not inspect it until we were actually in the room (which was about 2am). We had no toilet paper and only 2 towels total and the front desk closed at like 10pm... we called the after hours number atleast 5 times and went downstairs to the front desk even though it was closed. Nobody answered or responded to us. Then upon searching the room for toilet paper or even a box of tissue we saw dirty old linen in the cabinet under the sink. Poor customer service and la... read more
Business response:
Thank you so much for the candid review of your stay, Liv. First and foremost, we'd like to offer our sincerest apologies that you were left with such a negative impression of our hotel after your stay. We also apologize for the issues that you encountered with the overall cleanliness, amenity offerings and overall customer service. Our main goal is to create a space that feels like home and we are so sorry that we fell short in these areas during your stay. Your feedback will give us the opportunity to revisit our standards... read more
Liked nothing about the hotel! Went to check out, no one was there, told to leave the room key but we didn’t want to because we wanted to talk to someone about checking out early, I waited for 2 hours and still no one helped me check out. Finally decided to come back 2 hours later to see if anyone was there and was told they checked us out already ... ask them a couple questions and didn’t get any answers so I decided to leave the room key and a day later was charge for entire weekend when I only stayed 1 day ... the hotel d... read more
Business response:
Thank you for your candid review. We can't tell you how disappointing it is to see that you did not enjoy your time at our hotel. We also apologize for the issues that you had with reaching someone at the front desk. Since we are more of an extended stay, we offer limited hours that differ from those of most hotels. In the event that there is no one available, we encourage you to use our lobby phone which will connect you to an individual that can assist you. We are so sorry for any inconvenience that this caused but do hope... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Won't Stay Here Ever Again This is the first time I've had an issue with this location. I found a needle between the towels and when I reported it, they said it must've been mine. They were rude and I will not stay here again. Nor will I recommend it to anyone.
Business response:
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Stay far away if you care about your safety The floors were sticky in the room, the bed clearly hadn't been changed and all linens were dirty. There was fresh blood on the floor and in the elevator, which management tried to tell us was ketchup. It very clearly was blood. The whole floor smelled very strongly of weed, and the walls were paper thin. We could hear everything going on in every room near us. We did not realize this was an extended stay place and that there were not so great residents living there.
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Josiah. Again, thank you for sharing th... read more
There was no instruction when we arrived for check in. Front lobby lights was turned off and reception area was closed off. Communication was really bad on the hotel not explaining how customer would check in or check out. When checking out we just slipped our key under the reception area closed window. It looks like no one clean our room. There was a leftover body wash and something in the fridge from a pervious stay.
Business response:
Thank you for your feedback, Pahoua. We are terribly sorry for the issues that you had with customer service and the delay in checking in, along with the issues with cleanliness. We take great pride in providing a super clean and comfortable experience, and we can't apologize enough that this did not happen for you. We will make sure that we address these issues with our team at the property for further action and resolve.
The building of this apartment looks fairly new. The front desk only open at certain times so if you check out early, no front desk for you to return your keys. Front desk starts at 11am. Poor communication from the front desk staff. Had a reservation and paid online but instead got charged double for room I paid in advance already. Had to call multiple times to get my refund from the manager. The room’s floor are dirty and trash everywhere. Feet got very dirty when you walked without shoes. No shampoo. The shower head are d... read more
Business response:
Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you. We are known for our great customer service and cleanliness and are so shocked to hear that this was not your experience. We can assure you that we will reach out to our front desk staff and housekeeping team regarding the overall customer service, cleanliness and check in delays, for immediate action and resolve. Again, we are so sorry that we failed to exceed your expectations, but we do wish you all the best in all y... read more
This hotel is dirty. first room we checked in to looked used and smelled like an ashtray it wa filthy second room while it was a little better it still was not clean the shower was gross the floors were not swept and the fridge was dirty.
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Again, thank you for sharing the detail... read more
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 3 star rating with 972 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.