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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a Place for the Faint of Heart This building is relatively new, and my room was fine. However, the property attracts a rough demographic, and people come to loiter, even if they are not staying there. The local police told me they were aware of problems at that location, such as people going there to smoke weed, and they plan to do more patrolling.
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests, Fergus. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
Would not stay there again. I was on the 3rd floor, freeway side n it was noise. There was people outside in the parking lot drinking alcohol ,running around, sitting in the cars on their phones. it would be scary for a lot of people to pull up to check in, they probably would’ve never stayed. I was worried about my vehicle but nothing happened. so I checked out and went to another hotel. it was something I’ve never seen at hotels like that. Very unprofessional especially where it was located because I am from Minnesota and ... read more
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests, Richard. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
Business response:
I'm so sorry to hear that we disappointed you during this stay, Shannon. Thank you for sharing your rating with us.
No remote for the tv, tried to call and request one. No answer, left a message and no response. Hardly slept as it’s very noisy and walls are thin. Was very disappointed in the quality of the hotel.
Business response:
We are so sorry to hear that you were disturbed by noise from your neighbors during your stay, and the issues with the remote and TV, Cass. We apologize for the inconvenience and look forward to addressing these issues with our front desk team for proper action and resolve. We hope that all your future travels are wonderful ones.
Stupid ignorgant staff gives this hotel a bad name During check and after i was charged. I was told i cannot rent a room because my friend did not have a valid i.d. I was okay with still getting the room and going solo for the night. I can check in still because the room is in my name and i have a valid i.d. right? NO I was told that the front desk person "knows that i will sneak in my friend and i cant stay." He must be psychic because he knows what i was going to do. He denied me a room and also charged me and then i was t... read more
Business response:
Thank you so much for taking the time to review your stay at our hotel. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Room was dirty, floor was dirty, bathroom was dirty
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Business response:
Thank you for taking the time to review your stay at our hotel, Donore. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
I paid for my room went to see family and came to check in and they said I was a no show my daughter is in the car it is 4:30 in the morning and they will not let me get a room it is paid for they took the money off of my card and won’t let me get a room they are doing card fraud do not trust them at all
Business response:
Thank you for your review. Though we are never happy when a guest feels disappointed we do appreciate hearing your perspective, Chantell. Please contact us if your billing situation has not yet been resolved and best wishes in your future lodging and travels.
I didn’t like anything special since they don’t clean anything after I check inn the next day no cleaning and they wanted to charge me for new towels terrible place
Business response:
Thank you for taking the time to review your stay with us. Our staff works diligently to provide you with a high level of customer service and hospitality. We apologize greatly that this not what came across during your interaction with us. Regarding our housekeeping schedule, since we are more of an extended stay, we perform bi-weekly cleanings since most of our guests prefer the privacy of less frequent services. We do apologize if this did not meet your expectations and for any inconvenience that this caused. Thank you fo... read more
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 3 star rating with 972 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.