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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will never stay here again!
Business response:
Jennifer, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The place was a non smoking which I love, too bad it doesn’t smell like it. The hallway reeks of the smells. I stayed here for 3 nights and regretted booking it. Sheets was not changed once.
Business response:
Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in the area. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Thank you for staying with us, and we hope to welcome you once again to our hotel. S... read more
I did not like the property very much, it was outdated and needed to be updated. They lie when it says breakfast, they don't really give you breakfast at all they only have coffee and some old granola bars oh, I found it ridiculous and I felt cheated.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Smells of Smoke I stayed in a non-smoking room, which upon arrival had residual smells of smoke. I assume this was why the windows were open in the middle of a rainy, winter day. I came back one night and the whole 2nd floor smelt like smoke-- was not pleasing.
Business response:
We apologize for the odor you encountered on your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
The hotel manager was a COMPLETE b#!$! ....and completely disregarded the fact that we were customers and treated us like we were trash....I have never been treated so disrespectfully in my life.
Business response:
Thank you for being our guest. We sincerely apologize for the discourteous behavior you encountered from one of our associates. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Disappointed Little to no hot water. Mold growing in shower. Hair in shower before I got in.
Business response:
Steve, please accept our sincere apology for the difficulties you encountered in your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Locarion os good. But thd whole place smells lile weed. My non smoking room smelled incense trying to mask cigarette smoke and the smell of weed. I have asthma so had to leave windows open snf listen to highway noise all nigjt. No dishes or glasses aor even paper or pen in the room. Walls are super thin...I had to listen in great detail the couple in the next room doing the nasty all night. It was s jiy to leave in the morning.
Business response:
Dear Guest, thank you for choosing our hotel for your stay. We are sorry for the inconveniences you experienced due to the smoke smell throughout our guest suite. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel for a much more pleasant experience. Sincerely, Hotel Management
Very sparse hotel Hotel was very dated. Bedding was sparse and thin. No coffee maker in the room, you had to ask for one at the front desk. Large closet for clothes, no hangers. Bathroom wasn't clean, mold and dirt in the corners. No breakfast, only granola bars and prepackaged muffins with coffee in the lobby.
Business response:
Deborah, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,408 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.