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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible experience. First off, they did not have a smoking room even tBought I had requested a month before. The young woman at the front desk was unapologetic and rude saying it happened because I booked through a third party site. I would never stay here again.
Business response:
We apologize that we failed to provide you with the room of your choice and regret the inconvenience you encountered with our service. Your comments have been shared with the appropriate team members and managers to ensure a better outcome going forward. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Nice Hotel and area.. Hard time sleeping, to many people drinking in the parking lot. One night you had a drunk guest arrested drunk in the front, 10 cop cars with lights al over the hotel. Another night a drunk guest was laying passed out in front of and exit door and again cops and fir trucks with sirens and lights...
Business response:
Daniel, we are sorry for what you have experience. Such incidents are very unusual. We take the safety and security of all of our guests very seriously and work closely with local law enforcement agencies to handle such situations efficiently. We're sorry that this happened during your stay and would love the opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Family stay This place is horrible. Never stay here if with family visit. The carpets extremely dirty in rooms and hallways. Above all the staff is very very rude and uncooperative. They don't care about anything. I complained about the broken table, stinky smell in our room and missing amenities. This is a with kitchen room. When I asked about utensils given to us I was told it will be tomorrow since everything is dirty. I complained to the manager and she responded by saying write the review against us. It seems like they ... read more
Business response:
Shaukat, please accept our sincerest apologies for not matching our typical level of standards. We never compromise on the courteous customer service for which our entire staff is trained for, and we can assure you we will redouble our efforts to ensure this does not happen again. We deeply regret the inconvenience caused, and please consider being our guest again so we can show you the example of our true hospitality. Sincerely, Hotel Management
Never again The room was okay cleaned the bathroom had stuff on the sink and tub was disgusting it was a one night stay so we didn’t use it. Secondly the room and the hotel itself had a funny smell which was left on my clothes and body after leaving, it also smelled like cigarettes coming down the hall.
Business response:
It is very disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Smells I accidentally booked a smoking room. My fault. I asked if we could switch rooms at check in. She told me that they had just rented the last two minutes before. The smells of weed and cigarettes started at the hallway. We had to sleep with the windows open to help with the smell of smoke in the room. I have a bad back and I always sleep with a pillow between my knees but the bed only had three pillows and since I love my wife I gave her two pillows. I asked if I could get one more pillow and they told me they didn't h... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Not a nice exped - no housekeeping - it smells like someone smoking - I️ heard that another person was talking to the front desk about finding mold. - we had to walk to the front desk to replace the towels
Business response:
We apologize for the difficulties you experienced during your stay and your feedback with regard to the smoke smell is shared with our concerned team to review and action. Please know, as we are an extended stay property, our housekeeping is done on a weekly basis to respect the privacy of our guests, we are happy to offer this service to you for a minimal fee. We will be sure our team communicates this more clearly moving forward. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managem... read more
Smelly rooom The room smelled like feet. The pillows and blankets were not fresh
Business response:
Chris, please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Your feedback with regard to your room is shared with our housekeeping team to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Very Unhappy Made reservation through Expedia. Took last room we were evacuating from fires. Booked in Smoking Room! My husband on oxygen 24/7. Didn't know smoking rooms around any more. Wanted to check out before end of stay. Was told that Expedia would not refund money. Didn't want to loose $600. On day before we were to check out fire alarm went off elevator shut down. Husband in wheelchair and lots of oxygen equipment. I took stairs to talk with reservation clerk. She said firemen forgot to take signs down and open safe... read more
Business response:
We apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Waiting on manager Waiting on manager to call me. Horrible experience and would not give me refund.
Business response:
Thank you for taking the time to write a review of your stay. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,049 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.