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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very shady conditions. Unclean and questionable tenants. Had to move rooms because my neighbors were so loud and argumentative. Parking area had constant loitering activity. No doubt this location has experienced vehicle break ins. Will not be back there and can not in good conscience recommend this location
Business response:
Dear Jack, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Managemen... read more
GOING DOWNHILL I had to move to another room 3 times because the rooms were very dirty. First two rooms on the first floor smelled awful, made my eyes burn. This hotel is in desperate need of a deep cleaning and an update.
Business response:
Dear Tami, We sincerely apologize for your inconvenience during your stay. Your experience does not reflect our usual standards, and we appreciate your patience as we address the cleanliness issues and make necessary updates. Please be assured that we take your feedback seriously and are committed to providing a more comfortable environment for our guests. Your insights are invaluable, and we hope to welcome you back for a significantly improved experience in the future. Thank you for bringing these matters to our attention.... read more
Staff and everyone was amazing but there was a lot of yelling and slamming footing from other guest
Business response:
Dear Flor, It was a pleasure to read your review about your stay. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. However, we apologize for the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We hope you will give us another chance to show you the hospitality you deser... read more
No showering condiments I have to get my own. Smelly room will not recommend
Business response:
Dear wayne, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management
Room smelled really weird and the restroom smelled even worse.
Business response:
Dear Nicholas, Thank you for taking the time to share your feedback regarding your stay. We are committed to providing each of our guests with a clean and comfortable suite, and we are genuinely sorry that we could not meet your expectations during your visit. We will be sure to address the issues you experienced with our housekeeping team and take the necessary steps to prevent similar situations from happening in the future. We would be honored to have the opportunity to make it up to you and provide you with the flawless ... read more
I was disappointed in this property to say the least. I found 2 bugs in my bed and dust balls in my sheets. When I complained the staff was very non-challant. I asked to speak to the manager and he was not on site and it took two days to track him down as he did not take the time to return my calls in a timely matter to discuss the issues. When he finally called me it seemed the situation was not of concern to him.
Business response:
Dear Alicia, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
Get there checked and go up to my room and it was dirty, had to go back down and let them know. and it was nice of them to give me a different room it was nice, but it wasn’t the right bed sizes for me and my family and some of the night shift people were rude too.
Business response:
Dear Ernest, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid f... read more
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 3.6 star rating with 2,049 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.