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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t waste your time or money. The pull out couch had stains on it. The shower didn’t hold hot water that well and the fan above the toilet was absolutely disgusting with mold. The bed was not that comfortable, broken in very well. No support at all. Breakfast only thing good was coffee what little they had left and only a few muffins and oatmeal left. Not happy.
Business response:
Dear Amanda,We’re truly sorry that your experience was disappointing, from the comfort of the furnishings to the cleanliness of the amenities. We regret any inconvenience this caused. Ensuring a high standard of maintenance and cleanliness is crucial, and we’ll be addressing these issues with our team. Additionally, we’ll review our breakfast offerings to ensure they meet expectations. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. We look forward to welcoming yo... read more
Did not feel safe, room was very dirty and did not stay.
Business response:
Dear David,Thank you for sharing your feedback with us. We're deeply sorry that your experience did not meet the standards we aim to provide. The safety and comfort of our guests are top priorities, and we regret that this was not reflected during your visit. We take your concerns very seriously and will be reviewing this matter with our team to ensure improvements are made. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Was dirty had bugs smelled was told we were going to get refund still waiting
Business response:
Dear Heather,We sincerely apologize for the unpleasant conditions you encountered. Please know that we take the cleanliness issue seriously, and we are sorry that our standards were not upheld during your visit. This will be addressed with our housekeeping to ensure our hotel meets the high standards our guests deserve. We will also address the concern regarding refund. Our team is committed to resolving this matter and improving our processes to prevent such issues in the future. Your feedback is valuable to us, and we hope... read more
Didn't know their was a deposit before checking in
Business response:
Dear Tykedra,We apologize for any inconvenience caused by the unexpected deposit charge. The deposit charge is a temporary hold placed to cover potential expenses or damages during your stay. Please note that this deposit is fully refundable upon checkout, provided there are no outstanding charges or damages. This policy, which is outlined on our website, is designed to ensure a smooth and secure experience for all our guests. Your feedback drives us to enhance our services continuously, and we look forward to another opport... read more
Not for travelers at all!
Business response:
Dear Tonisha, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
I did not feel safe. After my first night. I checked out. The screws on the lock of my hotel door were loose. The door would not close properly. The shower was so dirty. I had to put a towel on the inside of the tub just so I can shower. The staff at the front desk was very nice though, both when I checked in and checked out.
Business response:
Dear STEPHANIE, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. We double-checked all the rooms delivered, and we apologize if we missed something. Considering our pleasant staff, we appreciate you choosing to stay with us and eagerly expect to w... read more
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.