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Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
- Hotels
- Norcross, GA
About this business
Location details
6640 Bay Circle, Norcross, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Infestation!!! I was looking for utensils did not find any, but found roaches in the dishwasher. I was concerned about bed bugs and checked out immediately. Received my deposit, but had not received a refund from Hotel.com
Business response:
Dear Arnaldo, Please accept our apologies for the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of the mentioned pest and follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are sorry that this issue compromised your stay and that you had to cancel with us. Please know that processing transactions and refunds can take your... read more
STAY FAR FAR AWAY STAY AWAY from this place especially if traveling with children or elderly. This is a low cost housing facility posing as a hotel. Extremely filthy. Charged me $80 after I had already paid on Hotels.com. I won’t dispute this because they obviously need the money more than I do. Slum lord behavior is shameful. I do hope the Georgia Department of Human Services looks more into this place.
Business response:
Dear Behzad, Thank you for taking the time to review our property. Our goal is to ensure every guest has a memorable and enjoyable experience. We apologize that we fell short of meeting your expectations. Your feedback is valuable to us, and we hope you will give us another chance to exceed your expectations on your next visit to the area.Sincerely,Hotel Management
Still waiting on guest relations to contact me. It was horrible staff was so rude, didn’t even answer my calls. Hotel is horrible conditions if I could have stayed somewhere I would have but paid for two nights. Pictures online or so outdated property is so nasty!!!!!
Business response:
Dear Dianna, We appreciate you choosing us and leaving your comments. Please accept our apologies for not meeting your expectations and the frustration you experienced. We are reviewing this internally. Meanwhile, if you need assistance, please reach out to the hotel directly. We look forward to hearing from you.Sincerely,Hotel Management
I had been a guest for almost 2 weeks, until I was very rudely, and unlawfully kicked out because of my service animal. I was given ultimatum to either pay a ‘$200 undisclosed pet fee’ or be kicked out. I was already booked for that night and was told I would get refund, never got refund, Stephanie at the front desk used inappropriate language, treated my GF and I like garbage and threatened to call the police. I told her over and over they were making huge mistake. And they didn’t want to hear it. The next day, went in for ... read more
Business response:
Dear Bryan, Thank you for being our guest and for taking the time to leave your feedback. We apologize for the unpleasant experience at our hotel. We try to keep our guests informed about our deposit policy by publishing it on the booking sites, and we regret any miscommunication. Please let us evaluate the situation to see what went wrong, and we will address this appropriately. Meanwhile, if you would like to review your charges further, please feel free to reach out to our hotel directly. Thank you again.Sincerely,Hotel M... read more
Pasillos sucios y demasiado ruido, no pudimos descansar
Business response:
Dear John, Thank you for your feedback. We apologize for any oversights in housekeeping and the inconvenience caused by the noise disturbances you experienced. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We appreciate your patience and would be grateful if you would consider giving us another opportunity during your next visit to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners
How is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners rated?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners has a 3 star rating with 1,309 reviews.
When is Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners open?
Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners is open now. It will close tomorrow at 12:00 a.m.