Extended Stay America Suites Buffalo - Airport

Business response:

Dear Guest, We are thrilled to hear that you would choose to stay with us again! It is always rewarding to know that our efforts to provide a comfortable and enjoyable experience are appreciated. Thank you for taking the time to share your feedback and for choosing Extended Stay America. We look forward to welcoming you back and making your next visit just as pleasant and memorable. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are delighted to hear that the clean setting and warm service stood out during your stay. Knowing that these aspects made your visit enjoyable means a great deal to our team at Extended Stay America. Thank you for taking a moment to share your impressions, and we look forward to welcoming you back whenever your travels bring you back to the area. Sincerely, Hotel Management 

Business response:

"We work hard to give our guests the finest experience possible, so comments like yours are truly rewarding." 

Business response:

Dear Guest, Thank you for outlining the concerns you encountered during your stay. We understand how issues with amenities and in-room features can affect overall comfort, and we appreciate you taking the time to bring these matters to our attention. Your observations have been shared with the appropriate teams for careful attention. At the same time, we are glad to know that your interactions with the staff and the overall cleanliness of the room met your expectations. Your feedback is truly valued. We hope to have the chan... read more

Business response:

Dear Guest, It is great to know you had such a positive experience and found real value in your stay. The team at Extended Stay America truly appreciates your thoughtful feedback. We always aim to provide comfort and quality at a reasonable rate, and it is wonderful to see that reflected in your visit. We look forward to welcoming you back again soon. Sincerely Hotel Management 

Business response:

Dear Guest, It is great to know you had such a positive experience and found real value in your stay. The team at Extended Stay America truly appreciates your thoughtful feedback. We always aim to provide comfort and quality at a reasonable rate, and it is wonderful to see that reflected in your visit. We look forward to welcoming you back again soon. Sincerely Hotel Management