Extended Stay America Suites Buffalo - Airport

Business response:

Dear Brett, Thank you for staying with us. It is great to hear you enjoyed your stay overall; however, we apologize for any disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. Your feedback is much appreciated, and we will be sure that our front desk communicates this more cl... read more

Business response:

Dear James, Thank you for your feedback. We appreciate you pointing this out and understand how convenient it can be to have coffee available throughout the day. Your comments will be shared with our team as we explore ways to make this amenity more accessible for our guests. We value your input and look forward to providing a more accommodating experience during your next stay. Sincerely, Hotel Management 

Business response:

Dear Russell, Thank you for sharing your experience. We sincerely apologize that the condition of the kitchen sink and bedding fell short of your expectations. Maintaining a clean and welcoming environment is a priority for us, and your feedback has been shared with our housekeeping team for attention. We regret that these issues impacted your comfort during your stay and appreciate your honesty, as it helps us improve. We hope you will consider returning in the future, allowing us the opportunity to provide a more comfortab... read more

Business response:

Dear Susan, Thank you for sharing your experience. We understand that proximity to the airport can result in increased noise from air traffic, and we apologize if this affected the comfort of your stay. Providing a restful environment is important, and your feedback is valuable in helping us consider ways to enhance the guest experience. We appreciate you taking the time to provide your comments, as they help guide improvements. We hope to have the opportunity to welcome you back in the future and provide a more peaceful and... read more

Business response:

Dear Guest, Thank you for your feedback! We're thrilled to hear you had a great stay. We look forward to welcoming you back for another wonderful experience! 

Business response:

Dear Lauren, We are glad to hear you found your stay decent and appreciated the comfort of your room, especially being able to stay with your dogs. We apologize for the smoke odor you encountered and will share your feedback with our team to improve guest comfort. At Extended Stay America, we strive to make every visit pleasant, and your comments help us do better. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Sincerely, HotelManagement 

Business response:

Dear Guest, Thank you for your feedback! We're thrilled to hear you had a great stay. We look forward to welcoming you back for another wonderful experience! 

Business response:

Dear Mario, Thank you for taking the time to share your experience. We are sorry that some aspects of your visit did not fully meet your expectations, as creating a comfortable and pleasant stay is very important to us. Your feedback regarding the room and breakfast has been shared with our team to help guide improvements. We truly value your perspective and hope you might give us another opportunity to welcome you back for a stay that reflects a higher standard of comfort and care. Sincerely, HotelManagement