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Extended Stay America Suites Buffalo - Airport
- Hotels
- Cheektowaga, NY
About this business
Location details
901 Dick Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Coffee was only out only during the morning.
Business response:
Dear James, Thank you for your feedback. We appreciate you pointing this out and understand how convenient it can be to have coffee available throughout the day. Your comments will be shared with our team as we explore ways to make this amenity more accessible for our guests. We value your input and look forward to providing a more accommodating experience during your next stay. Sincerely, Hotel Management
Kitchen sink drain not clean. The microwave was so dirty I refused to use it. The sheet covering the mattress was stained with a big reddish pink stain. ( not the fitted sheet)
Business response:
Dear Russell, Thank you for sharing your experience. We sincerely apologize that the condition of the kitchen sink and bedding fell short of your expectations. Maintaining a clean and welcoming environment is a priority for us, and your feedback has been shared with our housekeeping team for attention. We regret that these issues impacted your comfort during your stay and appreciate your honesty, as it helps us improve. We hope you will consider returning in the future, allowing us the opportunity to provide a more comfortab... read more
It’s near the airport so it’s pretty loud with the plane taking off and going
Business response:
Dear Susan, Thank you for sharing your experience. We understand that proximity to the airport can result in increased noise from air traffic, and we apologize if this affected the comfort of your stay. Providing a restful environment is important, and your feedback is valuable in helping us consider ways to enhance the guest experience. We appreciate you taking the time to provide your comments, as they help guide improvements. We hope to have the opportunity to welcome you back in the future and provide a more peaceful and... read more
Nice place. Close to restaurants.
Business response:
Dear Guest, Thank you for your feedback! We're thrilled to hear you had a great stay. We look forward to welcoming you back for another wonderful experience!
Wasn’t spectacular wasn’t awful. The room was clean enough, the bed was comfortable, and I was able to have my dogs there. My room did smell like smoke which was kinda grossing me out, but overall it was a decent place to stay.
Business response:
Dear Lauren, We are glad to hear you found your stay decent and appreciated the comfort of your room, especially being able to stay with your dogs. We apologize for the smoke odor you encountered and will share your feedback with our team to improve guest comfort. At Extended Stay America, we strive to make every visit pleasant, and your comments help us do better. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Sincerely, HotelManagement
Clean rooms and overall comfort stay, 30 mins from Niagara falls. Limited breakfast. Good for family stay.
Business response:
Dear Guest, Thank you for your feedback! We're thrilled to hear you had a great stay. We look forward to welcoming you back for another wonderful experience!
Small beds Dirty bathtub Breakfeast very limited (muffin, granola bar, coffee)
Business response:
Dear Mario, Thank you for taking the time to share your experience. We are sorry that some aspects of your visit did not fully meet your expectations, as creating a comfortable and pleasant stay is very important to us. Your feedback regarding the room and breakfast has been shared with our team to help guide improvements. We truly value your perspective and hope you might give us another opportunity to welcome you back for a stay that reflects a higher standard of comfort and care. Sincerely, HotelManagement
They obviously are invested in keeping the place clean. It seemed they were always cleaning the hallways and common areas. Oddities: No shampoo?! Full kitchen in the room but no little table to eat. Maybe I’m nitpicking but I had to mime the word shampoo at the front desk and they gave me some sort of soap bar.
Business response:
Dear Dan, Thank you for taking the time to share your experience. We truly appreciate your recognition of our team’s commitment to keeping hallways and common areas clean, as cleanliness is a top priority for us. We also value your feedback regarding shampoo and the dining setup, as guest comfort is important. We will review these points to improve future stays. Your observations help us enhance our service and amenities for everyone. We are glad you stayed with us and hope to provide an even better experience next time. Sin... read more
Very nice
Business response:
Dear Zahid, We’re delighted to hear you had such a pleasant experience at Extended Stay America! It’s wonderful to know your time with us was enjoyable. Your kind words truly encourage our team to continue providing welcoming and comfortable stays. Thank you for sharing your feedback, and we look forward to the opportunity to host you again for another positive visit in the future. Sincerely, HotelManagement
Frequently asked questions about Extended Stay America Suites Buffalo - Airport
How is Extended Stay America Suites Buffalo - Airport rated?
Extended Stay America Suites Buffalo - Airport has a 3.3 star rating with 1,112 reviews.
When is Extended Stay America Suites Buffalo - Airport open?
Extended Stay America Suites Buffalo - Airport is open now. It will close tomorrow at 12:00 a.m.