Extended Stay America Suites Buffalo - Airport

Business response:

Dear Guest, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are delighted to hear that the clean setting and warm service stood out during your stay. Knowing that these aspects made your visit enjoyable means a great deal to our team at Extended Stay America. Thank you for taking a moment to share your impressions, and we look forward to welcoming you back whenever your travels bring you back to the area. Sincerely, Hotel Management 

Business response:

"We work hard to give our guests the finest experience possible, so comments like yours are truly rewarding." 

Business response:

Dear Guest, Thank you for outlining the concerns you encountered during your stay. We understand how issues with amenities and in-room features can affect overall comfort, and we appreciate you taking the time to bring these matters to our attention. Your observations have been shared with the appropriate teams for careful attention. At the same time, we are glad to know that your interactions with the staff and the overall cleanliness of the room met your expectations. Your feedback is truly valued. We hope to have the chan... read more

Business response:

Dear Guest, It is great to know you had such a positive experience and found real value in your stay. The team at Extended Stay America truly appreciates your thoughtful feedback. We always aim to provide comfort and quality at a reasonable rate, and it is wonderful to see that reflected in your visit. We look forward to welcoming you back again soon. Sincerely Hotel Management 

Business response:

Dear Guest, It is great to know you had such a positive experience and found real value in your stay. The team at Extended Stay America truly appreciates your thoughtful feedback. We always aim to provide comfort and quality at a reasonable rate, and it is wonderful to see that reflected in your visit. We look forward to welcoming you back again soon. Sincerely Hotel Management 

Business response:

Dear Guest, It is wonderful to know you enjoyed your stay and found the rooms well-kept and the team welcoming! Creating a comfortable and pleasant experience for our guests is always our goal, and we are happy to know we achieved that during your visit. Thank you for sharing your kind words. We will be sure to share them with the staff. We look forward to welcoming you back to Extended Stay America soon! Sincerely, Hotel Management 

Business response:

Dear Guest, It is great to know you had such a positive experience and found real value in your stay. The team at Extended Stay America truly appreciates your thoughtful feedback. We always aim to provide comfort and quality at a reasonable rate, and it is wonderful to see that reflected in your visit. We look forward to welcoming you back again soon. Sincerely Hotel Management