Extended Stay America Suites Buffalo - Airport

Business response:

Dear Becky, Thank you for your wonderful feedback! We’re so glad to hear that you found our booking process easy and that everything was clean and fresh during your stay. It’s great to know you enjoyed the kitchen amenities, including the microwave, stove, and full fridge/freezer. We strive to provide all the comforts you need for a convenient and enjoyable stay. We truly appreciate your kind words and look forward to welcoming you back for another great experience at Extended Stay America!Sincerely,Hotel Management 

Business response:

Dear Santosh, We sincerely apologize for not meeting your expectations regarding the room amenities, breakfast, and other services. We understand how important these details are for a comfortable stay, and your comments will be shared with our team to make necessary improvements. We look forward to welcoming you back for a more enjoyable stay!Sincerely,Hotel Management 

Business response:

Dear Shaquanna, Thank you for choosing to stay with us. We extend our sincere apologies for the inconvenience caused by the condition of the pool. We recognize the impact this had on your family's overall experience and are truly sorry for any disappointment it may have caused. Thank you for bringing this to our attention, and we will take the necessary steps to address the issue to ensure a better experience for future guests. On a positive note, we are pleased to hear that you found the room clean and satisfactory. We hope... read more

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Jason, We apologize for the disappointment regarding our breakfast offerings. While we do provide a continental breakfast with coffee, oatmeal, and granola bars, we understand it may not have met your expectations. We appreciate your input and will review our breakfast options to ensure a more satisfying experience in the future. We hope to have the opportunity to better meet your needs during your next stay. Sincerely,Hotel Management