Extended Stay America Suites Buffalo - Airport

Business response:

Dear Guest, It is great to hear that you were pleased with the cleanliness of your room. Our team works hard to ensure every guest enjoys a fresh and comfortable environment, and it is rewarding to know their efforts made a difference. Thank you for sharing your experience, and we look forward to welcoming you back to Extended Stay America for another pleasant stay soon. Sincerely Hotel Management 

Business response:

Dear Guest, It is great to know you had such a positive experience and found real value in your stay. The team at Extended Stay America truly appreciates your thoughtful feedback. We always aim to provide comfort and quality at a reasonable rate, and it is wonderful to see that reflected in your visit. We look forward to welcoming you back again soon. Sincerely Hotel Management 

Business response:

Dear Guest, Thank you for your feedback! We're thrilled to hear you had a great stay. We look forward to welcoming you back for another wonderful experience! 

Business response:

Dear Guest, Thank you for your feedback! We're thrilled to hear you had a great stay. We look forward to welcoming you back for another wonderful experience! 

Business response:

Dear Brett, Thank you for staying with us. It is great to hear you enjoyed your stay overall; however, we apologize for any disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. Your feedback is much appreciated, and we will be sure that our front desk communicates this more cl... read more

Business response:

Dear Guest, Thank you for your feedback! We're thrilled to hear you had a great stay. We look forward to welcoming you back for another wonderful experience! 

Business response:

Dear James, Thank you for your feedback. We appreciate you pointing this out and understand how convenient it can be to have coffee available throughout the day. Your comments will be shared with our team as we explore ways to make this amenity more accessible for our guests. We value your input and look forward to providing a more accommodating experience during your next stay. Sincerely, Hotel Management 

Business response:

Dear Russell, Thank you for sharing your experience. We sincerely apologize that the condition of the kitchen sink and bedding fell short of your expectations. Maintaining a clean and welcoming environment is a priority for us, and your feedback has been shared with our housekeeping team for attention. We regret that these issues impacted your comfort during your stay and appreciate your honesty, as it helps us improve. We hope you will consider returning in the future, allowing us the opportunity to provide a more comfortab... read more

Business response:

Dear Susan, Thank you for sharing your experience. We understand that proximity to the airport can result in increased noise from air traffic, and we apologize if this affected the comfort of your stay. Providing a restful environment is important, and your feedback is valuable in helping us consider ways to enhance the guest experience. We appreciate you taking the time to provide your comments, as they help guide improvements. We hope to have the opportunity to welcome you back in the future and provide a more peaceful and... read more